IT Support Engineer - 6 months FTC

DEPT; London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading digital agency is seeking an IT Support Specialist to join their dynamic London team. The role focuses on UK IT support operations, collaborating with global teams, and ensuring smooth onboarding and local IT initiatives. Offering competitive salaries, training opportunities, and a supportive environment dedicated to innovation and growth.

Benefits

Competitive salary based on experience

Pension and private healthcare

25 days paid holiday with options to buy extra days

Office refreshments and Friday drinks

Training, development, and certification opportunities

Qualifications

• 2-3 years of experience in IT support roles required.
• Strong knowledge of IT hardware, software, and networking.
• Advanced knowledge of Windows & macOS expected.

Responsibilities

• Manage UK delegated tickets from the global team end-to-end.
• Support UK office operations in partnership with the UK Office Experience Lead.
• Coordinate project activities and ensure project completion.

Skills

IT hardware

software

networking

communication

teamwork

process optimization

Education

Bachelor's degree in IT, Computer Science, or related field

Tools

Google Workspace

O365

Slack

Atlassian

OKTA

JAMF

Intune

Job description

Social network you want to login/join with:

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Client:

DEPT

Location:

London, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

6662001676a7

Job Views:

54

Posted:

22.06.2025

Expiry Date:

06.08.2025

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Job Description:

IT Support Specialist

London, On-site

This role is at the center of our Holding team in London. We’ve got a mix of skills here, from Finance and Hospitality to Recruitment, People & Culture, IT Support and Marketing. Think of us as the backbone of the company, keeping things running smoothly and helping out everywhere we can. We're the ones who answer questions, toss around ideas, offer support, and plan those fun outings and initiatives everyone loves. We’re the reliable crew that everyone counts on to keep things rolling.

Job Purpose

In this role, you will be responsible for UK IT Support Operations in London and Manchester, focusing on the London Office. You and your colleagues will be the eyes and ears on the ground for IT Support.

You will report to the Global Head of IT Support and have a dotted line to the UK Operations Director. You will work closely with both on sign off of local UK projects and activities, delivering Global initiatives and streamlining processes.

You will partner with the UK Office Experience Lead and their team, ensuring attendance of the UK IT Support team in the office 4 days per week and providing support for important office meetings and activities.

This role requires you to stay informed about the London & Manchester Offices and maintain efficiency and alignment in UK processes.

Key Responsibilities

Global Support & Implementation of Initiatives

• Participate actively in the Global support process;
• Collaborate with the global team to translate global efforts into local practices;
• Oversee the development and enhancement of systems, integrating new systems with existing ones, with input from the Global IT team;
• Coordinate project activities, allocate resources, and ensure projects are completed within scope, schedule, and budget;
• Manage UK delegated tickets from the global team end-to-end.

Local UK Team Support

• Support UK Office operations in partnership with the UK Office Experience Lead, focusing on London:
• Set standards for office support;
• Attend the office 4 days per week;
• Support key client meetings;
• Ensure smooth onboarding of new joiners;
• Manage UK Hardware and Employee Lifecycle processes, integrating them into a unified UK process;
• Manage local vendor relationships as needed;
• Oversee local projects from start to finish;
• Provide IT support to UK users;
• Generate reports on IT initiatives, project progress, and performance metrics;
• Analyze software applications and IT processes for consolidation and standardization.

Qualifications

• Bachelor's degree in IT, Computer Science, or related field;
• 2-3 years of experience in IT support roles;
• Strong knowledge of IT hardware, software, networking, and infrastructure, with project management skills;
• Advanced knowledge of Windows & macOS;
• Experience with SaaS tools like Google Workspace, O365, Slack, Atlassian is a plus;
• Experience with OKTA, JAMF, & Intune is a plus;
• Self-motivated with excellent communication and teamwork skills;
• Ability to analyze and optimize IT processes;
• Experience with multi-site operations is a plus;
• Knowledge of licensing, security, and organizational concepts.

What We Offer

• Competitive salary based on experience and policies;
• Opportunity to work in a large, international environment, primarily in London (4-5 days/week);
• 6-month fixed-term contract with potential extension or permanent placement;
• Pension, private healthcare, mental health support, sick pay;
• 25 days paid holiday, with options to buy extra days;
• Office refreshments and Friday drinks;
• Recognition events and awards;
• Work with diverse clients across industries;
• Training, development, and certification opportunities;
• Global employee charity initiatives.

Who We Are

We are a forward-thinking digital agency with expertise in tech and marketing. Our culture values innovation, autonomy, and global collaboration, while caring deeply about our people and their growth.

Our Diversity & Inclusion Commitment

We strive to create an inclusive workplace, actively recruiting diverse talent, and supporting all employees. We encourage applications from everyone, including those who may need reasonable adjustments.