Mac & Endpoint Engineer – AI-Driven IT Support

The PA Media Group; Leeds; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

25 days holiday

Wellbeing Day

Pension

Cycle storage

Discounts in Leeds

Job summary

The PA Media Group in Leeds is seeking a Desktop and Endpoint Engineer (Mac and Microsoft 365) to help colleagues maximise their technology. You will blend hands-on technical support with endpoint management, automation and service improvements, with a strong focus on strengthening the Mac service.

AI is a major part of our technology strategy. You will help colleagues adopt AI tools safely, identify tasks that could be automated and ensure our workplace tech is secure and efficient.

Qualifications

• Experience supporting macOS in a business environment.
• Experience managing endpoints through Microsoft Intune or a similar platform.
• Knowledge of Apple Business Manager, automated device enrolment, configuration profiles or Mac application deployment.
• Experience supporting Microsoft 365, identity, access, authentication and device compliance.
• Experience troubleshooting Windows, iOS and Android devices.
• A structured approach to resolving hardware, software, network and collaboration issues.
• Clear communication skills and a strong focus on colleague service.
• The ability to manage competing priorities, take ownership and maintain accurate documentation.
• Experience with scripting, Windows Autopilot, application packaging, Teams Rooms, audiovisual technology or generative AI tools would be helpful.

Responsibilities

• Resolve issues across macOS, Windows, mobile devices, Microsoft 365 and workplace technology, keeping colleagues informed throughout.
• Manage the Mac lifecycle through Apple Business Manager and Microsoft Intune, from enrolment and configuration to updates and retirement.
• Improve device setup and support through zero-touch deployment, scripting and automation.
• Spot practical opportunities to use AI and automation to make work easier for colleagues.
• Contribute to projects that improve collaboration, security and the experience of working across The PA.

Job description

The PA Media Group in Leeds is seeking a Desktop and Endpoint Engineer (Mac and Microsoft 365) to help colleagues maximise their technology. You will blend hands-on technical support with endpoint management, automation and service improvements, with a strong focus on strengthening the Mac service.

AI is a major part of our technology strategy. You will help colleagues adopt AI tools safely, identify tasks that could be automated and ensure our workplace tech is secure and efficient.