London IT Support Engineer (1st/2nd) – Hybrid, AI Tools

PPRO; Greater London; Vor Ort; GBP 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

Hybrid working

Learning budget £1,000

Medical insurance (BUPA)

Enhanced family leave

Nursery scheme

Gym membership support

Mental health platform

HQ near Holborn

Pet-friendly office

Zusammenfassung

PPRO in London is seeking a Colleague Support Engineer to join our expanding Digital Workplace team. You will be the on-site IT ambassador, handling 1st and 2nd line support and collaborating with global hubs to maintain high-quality service.

You’ll resolve login issues, oversee device lifecycles on macOS and Windows, and champion onboarding experiences while introducing AI tools to boost daily workflows. A UK-based, on-site role with hybrid options is described.

Qualifikationen

• Proven IT support experience with 3+ years in dynamic environments.
• Ability to work onsite in London five days a week (UK-based with right to work).
• Strong English communication skills and experience supporting enterprise macOS/Windows.

Aufgaben

• Deliver exceptional 1st and 2nd line IT support to empower our London team, while collaborating on global support initiatives
• Provide white-glove IT support services to executive team members, ensuring rapid resolution and seamless experience for critical business operations
• Administer access management via Okta and terraform to ensure secure, seamless employee onboarding and daily operations
• Manage the full macOS and Windows device lifecycle, ensuring endpoints are secure, up-to-date, and performing optimally
• Drive innovation by introducing modern AI productivity tools, such as Claude, to help team members optimize daily workflows
• Champion the IT employee lifecycle, driving memorable onboarding experiences for new starters and smooth offboardings
• Optimize office network connectivity and audio/visual hardware across meeting rooms and workstations to enable effortless collaboration
• Author and refine knowledge base documentation, encouraging self-service problem solving across the organization
• Partner with vendor networks to streamline local hardware procurement, software licensing, and repair management

Kenntnisse

IT support

Onsite support

Executive support

Ausbildung

Relevant degree or equivalent

Tools

Okta

Google Workspace

Intune

Jira

Workspace ONE

Jobbeschreibung

PPRO in London is seeking a Colleague Support Engineer to join our expanding Digital Workplace team. You will be the on-site IT ambassador, handling 1st and 2nd line support and collaborating with global hubs to maintain high-quality service.

You’ll resolve login issues, oversee device lifecycles on macOS and Windows, and champion onboarding experiences while introducing AI tools to boost daily workflows. A UK-based, on-site role with hybrid options is described.