M365 Support Engineer | L1/L2 | Reading (On‑Site)

Avanade; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Avanade UK is seeking a support engineer to deliver Microsoft 365 L1/L2 support for our customers in Reading. You will take ownership of tickets, ensure SLAs are met, and liaise closely with customers to keep them updated on progress.

You will work with our Delivery Centre team to support a wide range of industries and deployments. Strong knowledge of Microsoft 365 and related tools is essential, and availability for full-time on-site work is expected.

Qualifications

• Eligible for Security Clearance.
• Full-time on-site presence in Reading.
• Strong working knowledge of the Microsoft 365 suite.

Responsibilities

• Deliver Microsoft 365 L1/L2 support for customers.
• Take ownership of tickets and deliver support to SLAs.
• Liaise with customers and keep them updated on progress.
• Collaborate with team and Delivery Centre staff.

Tools

Microsoft 365

Office 365

Job description

Avanade UK is seeking a support engineer to deliver Microsoft 365 L1/L2 support for our customers in Reading. You will take ownership of tickets, ensure SLAs are met, and liaise closely with customers to keep them updated on progress.

You will work with our Delivery Centre team to support a wide range of industries and deployments. Strong knowledge of Microsoft 365 and related tools is essential, and availability for full-time on-site work is expected.