Microsoft M365 Support Engineer

Avanade Inc.; Greater London; On-site; GBP 50,000 - 80,000; Full time

Job summary

Avanade UK is seeking a support engineer to deliver Microsoft 365 L1/L2 support for our customers in Reading. You will take ownership of tickets, ensure SLAs are met, and liaise closely with customers to keep them updated on progress.

You will work with our Delivery Centre team to support a wide range of industries and deployments. Strong knowledge of Microsoft 365 and related tools is essential, and availability for full-time on-site work is expected.

Qualifications

• Eligible for Security Clearance.
• Full-time on-site presence in Reading.
• Strong working knowledge of the Microsoft 365 suite.

Responsibilities

• Deliver Microsoft 365 L1/L2 support for customers.
• Take ownership of tickets and deliver support to SLAs.
• Liaise with customers and keep them updated on progress.
• Collaborate with team and Delivery Centre staff.

Tools

Microsoft 365

Office 365

Job description

Salary: £50,000 - 80,000 per year

Requirements:

• Must be eligible for Security Clearance
• Full-time on-site presence in Reading
• Strong working knowledge of the Microsoft 365 suite, and all required tools and products

Responsibilities:

• Deliver Microsoft 365 L1/L2 support for our customers
• Take ownership of tickets and deliver support to SLAs
• Liaise closely with customers and keep them updated on progress
• Work closely with our team and other Delivery Centre staff

  Technologies:

  • Support
  • Microsoft 365
  • Security
  • Office 365

  More:

  We are Avanade, and we are looking for a support engineer to help unlock the potential of Microsoft 365 and ensure our customers M365 deployments are delivering as expected. As part of our UKI Delivery Centre Team, you will work on M365 projects for our clients and support a wide range of industries and well-known household names. We offer a collaborative environment where creativity, innovation, and career growth thrive, and where your skills and experience are recognized and valued. We encourage continuous learning and development as we shape the future with technology-driven excellence.

  last updated 36 week of 2026