M365 Infrastructure Engineer – Hybrid, 12‑Month FTC

XC Trains Limited; Birmingham; Híbrido; GBP 28.000 - 47.000; Jornada completa

Descripción de la vacante

CrossCountry is seeking an IT Infrastructure Engineer to support day-to-day operation and maintenance of IT tools, with a focus on Microsoft 365. The role is a 12-month fixed-term contract based in Birmingham, operating in a hybrid model.

You will manage incidents, automation, and application packaging, ensuring service resilience across the organisation. The ideal candidate has proven M365 administration skills, experience with Windows and VMware, and relevant certifications.

Formación

• > Proven proficiency in Microsoft 365 administration, Azure AD, Exchange Online, SharePoint and Teams.
• <> Competence in Windows environments and virtualisation (VMware).
• <> Up to date technical knowledge of the M365 stack including Active Directory, Exchange and Group Policy.
• <> Deployment tools such as InTune or SCCM are used for software packaging and deployment.

Responsabilidades

• Optimise Teams, SharePoint and OneDrive to drive effective enterprise communications capability
• Troubleshoot and resolve complex M365 related incidents ensuring downtime is minimised
• Maintain data integrity, back-up policies and disaster recovery strategies
• Seek to make recommendations for optimisation and automation through the use of PowerShell and M365 admin tools
• Ensure approved applications are suitably packaged and available for deployment through tools such as InTune
• Maintain detailed records of ticket resolutions, configuration, changes and compliance audits in the ITSM tooling
• Be part of the Out of Hours Rota for supporting incident resolution for business-critical services
• Work as part of the Service Support Team during busy periods to manage ticket volumes resolving general IT incidents and requests

Conocimientos

Microsoft 365 administration

Azure AD

Exchange Online

SharePoint and Teams

Windows environments

VMware

Educación

ITIL V4 Foundation

Microsoft 365 Certified: Administrator Expert

Relevant IT related degree or equivalent experience

Herramientas

InTune

SCCM

Descripción del empleo

CrossCountry is seeking an IT Infrastructure Engineer to support day-to-day operation and maintenance of IT tools, with a focus on Microsoft 365. The role is a 12-month fixed-term contract based in Birmingham, operating in a hybrid model.

You will manage incidents, automation, and application packaging, ensuring service resilience across the organisation. The ideal candidate has proven M365 administration skills, experience with Windows and VMware, and relevant certifications.