M365 Transition Engineer - Hybrid (Security Clearance)

Summer-Browning Associates Ltd; City Of London; Híbrido; GBP 55 000 - 75 000; Tempo integral

Resumo da oferta

Summer-Browning Associates Ltd in London is seeking an M365 Transition Engineer for an initial six-month contract with hybrid working.

The role requires active security clearance and extensive Microsoft 365 support and engineering experience, including incident management, SLA adherence, and documentation.

You will contribute to the transition, reduce escalations, and produce runbooks and SOPs.

Qualificações

• Candidates must have extensive second-line support experience in secure public sector environments.
• Strong incident management and resolution skills within the 365 platform.
• Experience with SLAs and incident/IR processes.
• Experience creating runbooks, SOPs, knowledge articles.

Responsabilidades

• Provide second-line support for Microsoft 365 incidents and service requests.
• Adhere to SLTs and reduce queue times and escalations.
• Develop and maintain operational documentation including runbooks, SOPs, and knowledge articles.
• Support the transition engineering effort for M365 deployments and activities.

Conhecimentos

Second-line support

Incident management

Service requests management

Runbooks & SOPs

ITIL familiarity

Microsoft 365 Administration

Ferramentas

Microsoft 365 Admin Console

Cloud security awareness

Descrição da oferta de emprego

Summer-Browning Associates Ltd in London is seeking an M365 Transition Engineer for an initial six-month contract with hybrid working.

The role requires active security clearance and extensive Microsoft 365 support and engineering experience, including incident management, SLA adherence, and documentation.

You will contribute to the transition, reduce escalations, and produce runbooks and SOPs.