M365 Hypercare Engineer — Post-Migration Support Pro

Axiom Software Solutions Limited; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading software solutions provider is seeking a Hypercare Engineer to deliver technical support during a major M365 tenant-to-tenant migration. The ideal candidate will have over 5 years of experience, specializing in advanced troubleshooting and user issue resolution across Exchange Online, SharePoint, and Teams. This role is essential for ensuring a smooth transition to business-as-usual operations.

Qualifications

• 5+ years of experience in M365 environments.
• Experience in tenant-to-tenant migration projects.
• Proven track record in resolving migration-related issues.

Responsibilities

• Provide Tier 2/3 support for M365 workloads during migration.
• Perform advanced troubleshooting for migration-related issues.
• Manage and resolve tickets using an ITSM tool.

Skills

Technical expertise in M365 ecosystem

Ability to troubleshoot complex issues

Experience with ITSM tools

Understanding tenant-to-tenant migrations

Analytical skills for identifying root causes

Strong communication skills

User-focused approach

Tools

ServiceNow

Job description

A leading software solutions provider is seeking a Hypercare Engineer to deliver technical support during a major M365 tenant-to-tenant migration. The ideal candidate will have over 5 years of experience, specializing in advanced troubleshooting and user issue resolution across Exchange Online, SharePoint, and Teams. This role is essential for ensuring a smooth transition to business-as-usual operations.