M365 & Copilot Specialist: AI-Driven Workplace

RedRock Resourcing; West of England; On-site; GBP 55,000 - 75,000; Full time

Job summary

RedRock Resourcing is partnering with a renowned law firm to appoint a Microsoft 365 specialist focused on Copilot and AI adoption. You will own internal support and drive continuous improvement across M365, Copilot, security and governance.

You will collaborate with technical teams and stakeholders across the business to improve the user experience, maintain a secure and effective Microsoft 365 environment, and identify opportunities to get more value from the technology available.

Qualifications

• Experience supporting and administering Microsoft 365 apps in a professional services setting.
• Strong understanding of Copilot capabilities, access controls, permissions and information governance.
• Experience resolving escalated application issues, ideally at third-line level.
• Ability to communicate technical concepts clearly to stakeholders at varying levels.
• Genuine interest in AI, automation and the evolution of workplace technology.

Responsibilities

• Provide advanced application support across the Microsoft 365 ecosystem and estate, including Copilot, SharePoint, and OneDrive.
• Investigate and resolve complex technical issues, acting as a point of escalation for the wider support function.
• Take ownership of Copilot configuration, administration, licensing, permissions and ongoing service optimisation.
• Evaluate new features, updates and capabilities across the Microsoft 365 ecosystem.
• Monitor Microsoft's product roadmap and assess how new functionality could benefit the organisation.
• Collaborate with technology, security and risk teams to support the safe and effective implementation of AI tools.

Skills

Escalation management

Stakeholder communication

Problem solving

AI literacy

Tools

Microsoft 365

Copilot

SharePoint

OneDrive

Job description

RedRock Resourcing is partnering with a renowned law firm to appoint a Microsoft 365 specialist focused on Copilot and AI adoption. You will own internal support and drive continuous improvement across M365, Copilot, security and governance.

You will collaborate with technical teams and stakeholders across the business to improve the user experience, maintain a secure and effective Microsoft 365 environment, and identify opportunities to get more value from the technology available.