Microsoft 365 Technical Specialist

RedRock Resourcing; West of England; Hybrid; GBP 55,000 - 75,000; Full time

Job summary

RedRock Resourcing is seeking a Microsoft 365 Technical Specialist for Bristol with hybrid working. You will own Microsoft 365 application support, lead Copilot administration, and become a subject matter expert in a professional services environment.

This role suits someone with a passion for AI-driven workplace technology and a proactive attitude towards security and governance. The role involves evaluating new features, guiding adoption, and collaborating with security and risk teams to

Qualifications

• Proven experience supporting and administering Microsoft 365 applications within a professional services environment.
• Strong understanding of Microsoft Copilot, access controls, permissions and information governance.
• Experience troubleshooting complex application issues, ideally at third-line support level.
• Excellent communication skills, with the ability to engage stakeholders at all levels.
• A genuine interest in AI, automation and the future of workplace technology.

Responsibilities

• Providing advanced application support across Microsoft 365, including Copilot, SharePoint and OneDrive.
• Investigating and resolving complex technical issues, acting as an escalation point for the wider support team.
• Managing Copilot configuration, administration, licensing, permissions and service optimisation.
• Evaluating new Microsoft 365 features, updates and emerging capabilities.
• Monitoring Microsoft's product roadmap and identifying opportunities to improve business efficiency.
• Working closely with technology, security and risk teams to support the safe adoption of AI tools.
• Improving the user experience and ensuring the Microsoft 365 environment remains secure and effective.

Skills

Microsoft 365 administration

Copilot administration

AI in workplace

Stakeholder engagement

Communication

Problem solving

Tools

Microsoft 365

SharePoint

OneDrive

Copilot

Job description

Microsoft 365 Technical Specialist | Bristol | Hybrid Working

Are you an experienced Microsoft 365 specialist with a strong understanding of Copilot and a passion for AI-driven workplace technology?

We’re working with an award-winning firm looking to strengthen its Microsoft 365 capabilities and expand the adoption of Copilot and AI across the business.

This is an excellent opportunity to take ownership of Microsoft 365 application support, lead on Copilot administration and continuous improvement, and become a subject matter expert within a respected professional services environment.

What will you be doing?

• Providing advanced application support across Microsoft 365, including Copilot, SharePoint and OneDrive
• Investigating and resolving complex technical issues, acting as an escalation point for the wider support team
• Managing Copilot configuration, administration, licensing, permissions and service optimisation
• Evaluating new Microsoft 365 features, updates and emerging capabilities
• Monitoring Microsoft's product roadmap and identifying opportunities to improve business efficiency
• Working closely with technology, security and risk teams to support the safe adoption of AI tools
• Improving the user experience and ensuring the Microsoft 365 environment remains secure and effective

What are we looking for?

• Proven experience supporting and administering Microsoft 365 applications within a professional services environment
• A strong understanding of Microsoft Copilot, access controls, permissions and information governance
• Experience troubleshooting complex application issues, ideally at third-line support level
• Excellent communication skills, with the ability to engage stakeholders at all levels
• A genuine interest in AI, automation and the future of workplace technology

What’s on offer?

• The opportunity to become the Microsoft 365 subject matter expert within an award-winning law firm
• The chance to develop your expertise in Copilot and emerging AI technologies
• A key role in shaping Microsoft 365 adoption and continuous improvement
• The opportunity to work closely with technical, security and business stakeholders
• A position where you can influence how modern workplace technology is used across the organisation

If you’re an experienced Microsoft 365 professional looking to take the next step in your career and play a key role in the adoption of Copilot and AI, we’d love to hear from you.