M&E Assistant-1

Leonardo Hotel Milton Keynes; Milton Keynes; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Special room rates

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training programmes

Clear progression paths

Job summary

Leonardo Hotel Milton Keynes is seeking a proactive Meetings & Events Porter to help deliver high-standard events and guest experiences in a busy environment.

You’ll be the face of the hotel, greeting organisers, meeting guests’ needs, and supporting the M&E team with room setups and clearances. A hands-on role requiring attention to detail and the ability to work both independently and as part of a vibrant events team.

Qualifications

• Guest-facing role requiring friendliness and a can-do attitude.
• Strong communication to greet organisers and meet guest needs.
• Able to work well both in a team and independently during events.

Responsibilities

• Set up, refresh and clear rooms to high Leonardo standards.
• Greet organisers and respond to guests’ needs during events.
• Work with the team to achieve event KPIs and ensure first-class guest experience.

Skills

Customer service

Communication skills

Teamwork

Attention to detail

Problem solving

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!As a Meetings and Events (M&E) Porter you’ll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you’ll be stepping into a busy role! This is a hands-on position within the M&E department; with great attention to detail you’ll be setting up, refreshing and clearing rooms to the high Leonardo standard! You’ll work as part of a vibrant team to ensure all guests have a first-class experience with us. If you’re our ideal M&E Porter, you will: • Be yourself! • Think on your feet to meet clients’ needs- a great can-do attitude is spot on! • Have great communication skills: you’ll be greeting organisers, ensuring guests’ needs are met and working with others to achieve the department’s KPIs • Be self-motivated and comfortable working alone at times • Work well in a team during large events Some of the perks our M&E Assistant-1 could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a M&E Assistant-1?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!