M&E Assistant

Leonardo Royal Hotel Southampton Grand Harbour; Southampton; On-site; GBP 21,000 - 25,000; Full time

Benefits offered by this job

Special room rates

Recognition scheme

Talent referral scheme

Wellbeing calendar

Training programmes

Career progression

Job summary

Leonardo Royal Hotel Southampton Grand Harbour in Southampton is seeking an M&E Assistant to deliver exceptional guest care and support maintenance operations across the hotel. You will work with colleagues to ensure rooms and public areas meet cleanliness and readiness standards for guest arrivals.

You will be proactive, adaptable, and a confident communicator, embracing the hotel’s guest care culture and training opportunities to develop your career in hospitality.

Qualifications

• Genuine passion for delivering memorable moments to guests.
• Positive approach to changing service environments and priorities.
• Pro-active with a hands-on approach to delivering consistent results.
• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative.
• Friendly team player with the ability to work effectively and efficiently with others.
• Confident communicator willing to make suggestions for improvements and open to feedback.

Responsibilities

• Offer exceptional guest care at all times.
• Collaborate with colleagues in all departments to elevate the overall guest experience consistently.
• Ensure all aspects of the M&E operation are clean and tidy, set up as per specification and ready in time for the client arrival.
• Service, refresh and clear rooms as required.
• Meet and greet clients in the absence of a Supervisor or Manager.
• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times.
• Complete any other reasonable request made by a member of the management team or a supervisor.

Skills

Guest care

Communication

Teamwork

Proactive

Adaptability

Feedback

Job description

Be Yourself – Be a Bold Team Player – Be LeonardoOnce you’re part of the team, you’re part of the Leonardo community of over 55 hotels across the UK & Ireland!Main Tasks• Offer exceptional guest care at all times• Collaborate with colleagues in all departments to elevate the overall guest experience consistently• Ensure all aspects of the M&E operation are clean and tidy, set up as per specification and ready in time for the client arrival• Service, refresh and clear rooms as required• Operate in a safe and orderly manner, with particular adherence to Manual Handling, and promptly report any hazards, accidents, losses, or damages to management• Meet and greet clients in the absence of a Supervisor or Manager• Adhere to Company policies, Code of Conduct, procedures and relevant legislation at all times – including, but not limited to, Data Protection and Health and Safety regulations• Complete any other reasonable request made by a member of the management team or a supervisorMeasurable Performance Indicators• Demonstrating the Company vision, mission and values when interacting with colleagues and guests• Customer reviews• Achieving agreed KPIs• Fulfilment of the job skills checklist• Regular review meetings with line managerPerson Specification• Genuine passion for delivering memorable moments to guests• Positive approach to changing service environments and priorities• Pro-active with a hands-on approach to delivering consistent results• Embrace the Leonardo Hotels’ Guest Care culture; be empowered to work on your own initiative• Friendly team player with the ability to work effectively and efficiently with others• A confident communicator willing to make suggestions for improvements, and open to feedback from colleagues• Engaged with hotel initiatives to support the local communityAvailable Ongoing Learning• GROWonline BELONG induction and development courses• Academy Technical skills training• Team Coach• ‘Come Join Us’ Guest Care training• Opportunity to apply for internal development programmes, such as:o Junior Chef Development programmeo Graduate programmeo Level 2 Apprenticeships in HospitalityNOTE: The learning opportunities listed above are correct at the time of issue and are subject to change. You must speak with your line manager if you are interested in pursuing any training courses or programmes.Some of the perks our M&E Assistant could enjoy include:Special rates on Leonardo Hotel rooms across the UK & EuropeCompany-wide recognition scheme: you could earn vouchers to spend on a wide range of high street shopsTalent referral schemeThank You Week: from ice cream trucks to yoga classes and lots in between!Wellbeing CalendarOngoing job-related training programmes with clear paths for progressionWe’re committed to creating a workplace where every individual—regardless of background, identity, or lived experience—is welcomed, valued, and respected for who they are. Belonging means embracing our differences and ensuring everyone feels seen, heard, and empowered.Why come join us as a M&E Assistant?We look after our colleagues just as well as we look after our guests. Our regular Learning Bites, “Come Join Us Guest Care” training and Wellbeing webinars all help your progress with us. With support on tap, top-notch practical training and clear progression you’ll be on track for a brilliant future in Hospitality!