Luxury Student Residence Supervisor – Flexible Shifts

Vita Student; Leeds; On-site; GBP 26,000 - 31,000; Full time

Benefits offered by this job

Holidays

Perkbox

Pension

Parties & Events

Recognition programmes

Career development

Employee assistance

Job summary

Vita Student is seeking a Residence Supervisor in Leeds to support daily operations and maintain premium resident services. The role involves supervising staff across reception, maintenance, and housekeeping, ensuring safety, cleanliness, and excellent guest experience.

You will mentor team members, handle escalations, and collaborate with management to meet high standards. A flexible shift pattern including weekends is required.

Qualifications

• Experienced customer service professional with premium resident experiences.
• Experience in supervisory or team leadership role.
• Hands-on approach to cleanliness and safety of communal areas.
• Technologically adept with property tech systems.

Responsibilities

• Supervise team members with operational duties, providing feedback and reporting performance to management.
• Motivate, coach and mentor team members to exceed goals and create a positive working environment during shifts.
• Create an atmosphere centered on delivering first class service.
• Maintain strong knowledge of company products and services, offering support and information to team members.
• Train new team members in company standards, customer service and operational duties, ensuring brand delivery at all times.
• Connect with customers and develop strong relationships to foster Vita Student community.
• Audit and oversee operational practices and suggest improvements to the management team.
• Work with the management team to set, evaluate operations, logistics, projects and overall strategic goals.

Skills

Customer service

Team leadership

Communication

Problem solving

Tech-savvy

Job description

Vita Student is seeking a Residence Supervisor in Leeds to support daily operations and maintain premium resident services. The role involves supervising staff across reception, maintenance, and housekeeping, ensuring safety, cleanliness, and excellent guest experience.

You will mentor team members, handle escalations, and collaborate with management to meet high standards. A flexible shift pattern including weekends is required.