Assistant Store Manager - Luxury Fashion Leader

Tapestry; Braintree; Hybrid; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Inclusive environment

Internal mobility & career progression

1 volunteering day per year

Ambassador Programme learning

Regular social events

Equity Inclusion & Diversity councils

Employee discount

Incentive programme

Job summary

Coach is seeking an Assistant Store Manager in the United Kingdom to partner with the Store Manager on driving sales performance, operations, and team growth. You will lead on-floor execution, deliver exceptional customer experiences, and uphold Coach service standards while adapting across roles to support a luxury brand.

The role emphasizes coaching, omnichannel initiatives, and collaboration with leadership to interpret market trends and drive cross-functional projects.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• Ability to work in a fast-paced environment; strong English language proficiency (for EU).
• Schedule: flexible schedule including nights, weekends, peak seasons and high-traffic days.

Responsibilities

• Drive Sales & Strategy: Support the Store Manager in achieving sales goals through forecasting, planning, and implementing category initiatives; monitor KPIs and adjust strategies as needed.
• Deliver Exceptional Service: Create an inclusive, high-energy environment that meets Coach Service standards; resolve customer issues promptly and act as a brand ambassador in-store and in the community.
• Lead & Develop Talent: Recruit, onboard, and coach team members; foster a collaborative culture and build a strong talent pipeline aligned with brand vision.
• Execute Omni-Channel & Digital Engagement: Support virtual shopping, clienteling, and customer data acquisition; leverage social media trends to enhance the customer experience.
• Ensure Operational Excellence: Oversee compliance with policies, scheduling, payroll, HR processes, loss prevention, and visual merchandising standards; maintain store safety and vendor relationships.
• Collaborate & Communicate: Partner with leadership to interpret market trends, shape store strategies, and share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership experience

Customer focus

Communication

Problem solving

Conflict resolution

English proficiency

Tools

Microsoft Office

Retail systems

Omni-channel

Clienteling

Job description

Coach is seeking an Assistant Store Manager in the United Kingdom to partner with the Store Manager on driving sales performance, operations, and team growth. You will lead on-floor execution, deliver exceptional customer experiences, and uphold Coach service standards while adapting across roles to support a luxury brand.

The role emphasizes coaching, omnichannel initiatives, and collaboration with leadership to interpret market trends and drive cross-functional projects.