Luxury Store Lead: Drive Sales & Team Growth

Tapestry, Inc.; Bocking; On-site; GBP 32,000 - 37,000; Full time

Benefits offered by this job

Inclusive working environment

Career progression

Volunteer day

Ambassador Programme

Employee discount

Incentive programme

Job summary

Coach in the United Kingdom is seeking an Assistant Store Manager to partner with the Store Manager on sales growth, operations, and team development. You will lead on the sales floor, deliver outstanding customer experiences, and uphold Coach service standards.

With 1+ years in retail leadership, you will inspire teams, drive omni-channel initiatives, and collaborate with leadership to align store strategies with brand vision.

Qualifications

• 1+ years of leadership experience in retail or service industries; luxury/fashion background preferred.
• Strong customer focus and ability to thrive in a fast-paced environment.
• Proven ability to inspire and motivate teams to exceed performance standards.
• Excellent communication, problem-solving, and conflict resolution skills.
• Proficiency in Microsoft Office and retail systems; knowledge of omni-channel services and clienteling strategies.
• English language proficiency is important for EU operations.

Responsibilities

• Drive Sales & Strategy: forecast, plan, and implement category initiatives; monitor KPIs and adjust strategies.
• Deliver Exceptional Service: create an inclusive, high-energy environment that meets Coach Service standards and resolves issues promptly.
• Lead & Develop Talent: recruit, onboard, and coach team members; build a strong talent pipeline.
• Execute Omni-Channel & Digital Engagement: support virtual shopping, clienteling, and data acquisition.
• Ensure Operational Excellence: oversee policies, scheduling, payroll, HR processes, loss prevention, and merchandising.
• Collaborate & Communicate: share insights with district and corporate teams to drive cross-functional projects.

Skills

Leadership

Customer focus

Communication

Microsoft Office

Retail systems

Clienteling

Omni-channel

Job description

Coach in the United Kingdom is seeking an Assistant Store Manager to partner with the Store Manager on sales growth, operations, and team development. You will lead on the sales floor, deliver outstanding customer experiences, and uphold Coach service standards.

With 1+ years in retail leadership, you will inspire teams, drive omni-channel initiatives, and collaborate with leadership to align store strategies with brand vision.