Luxury Store Lead: Inspire Sales & Elite Service

PVH; Little Stanney; On-site; GBP 26,000 - 34,000; Full time

Job summary

PVH is seeking a Store Supervisor for the Tommy Hilfiger pop-up at Cheshire Oaks. You will lead a team to deliver exceptional service, drive sales, and uphold brand standards while coordinating with management on store operations and promotional activities.

Candidates should have prior supervisory experience in premium brands, strong people-management skills, and a proactive, results-driven mindset to maintain an energetic, customer-focused environment.

Qualifications

• Previous track record of supervisory or specialist roles within a premium or luxury brand.
• Proven people management experience with conflict resolution.
• Strong communication skills and relationship-building ability.
• Team oriented with recognition of colleagues' contributions.

Responsibilities

• Ensure the efficient running of the shop floor, driving customer service, sales and profit.
• Support management in personnel, merchandising, and store processes.
• Participate in weekly management and staff meetings.
• Communicate promotions clearly to staff and customers.
• Drive shop floor sales by motivating the team to exceed targets.
• Foster a positive store experience and fair staff treatment.
• Deliver consistent training on product knowledge and store maintenance.
• Lead by example and manage on-duty functions and opening/closing duties.
• Focus on building repeat customer relationships and exceptional service.
• Ensure visual merchandising and floor standards are executed.

Skills

Supervisory experience

People management

Effective communication

Team player

Feedback delivery

Job description

PVH is seeking a Store Supervisor for the Tommy Hilfiger pop-up at Cheshire Oaks. You will lead a team to deliver exceptional service, drive sales, and uphold brand standards while coordinating with management on store operations and promotional activities.

Candidates should have prior supervisory experience in premium brands, strong people-management skills, and a proactive, results-driven mindset to maintain an energetic, customer-focused environment.