Luxury Retail Store Supervisor – Lead & Inspire Sales

Tommy Hilfiger Corporation; Oxford; On-site; GBP 26,000 - 34,000; Full time

Job summary

Tommy Hilfiger seeks an experienced supervisor for our Oxford, UK store. You will lead by example, ensuring exceptional customer service and driving sales while upholding brand standards across the store.

Join PVH Europe and TOMMY HILFIGER for a rewarding role that supports an iconic American-cool heritage, offers competitive benefits, and empowers a high-performing team in a fast-paced retail environment.

Qualifications

• Previous supervisory or specialist experience in a premium or luxury brand.
• Experience resolving conflict and managing disagreements.
• Effective communicator with ability to build relationships with ease.
• Team player who recognises and celebrates contributions and achievements of others.
• Capable of adapting quickly to change and working at pace.
• Energetic and authentic with strong shop floor presence.

Responsibilities

• Ensure the efficient running of the shop floor to achieve the highest levels of customer service, sales and profit.
• Support management by handling personnel, product & merchandising functions, business processes and results.
• Participate in weekly management meetings and other staff meetings.
• Clearly communicate marketing and sales promotions to staff.
• Drive shop floor sales and exceed store targets with motivated teams.
• Foster a positive store experience by treating customers and colleagues fairly and consistently.
• Support the team in delivering the business strategy and ensure staff receive training on product knowledge and store maintenance.
• Meet company standards for personal sales results: sales vs budgets, sales per hour and units per transaction.
• Perform manager-on-duty functions, manage store opening/closing and sales floor duties.
• Focus staff on building a repeat customer base through excellent service.
• Ensure door-to-floor best practices with visual merchandising directives are followed and reviewed.

Skills

Supervisory experience

People management

Strong communication

Team player

Adaptability

Job description

Tommy Hilfiger seeks an experienced supervisor for our Oxford, UK store. You will lead by example, ensuring exceptional customer service and driving sales while upholding brand standards across the store.

Join PVH Europe and TOMMY HILFIGER for a rewarding role that supports an iconic American-cool heritage, offers competitive benefits, and empowers a high-performing team in a fast-paced retail environment.