Luxury Spa Therapist — Create Memorable Guest Experiences

Spa; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Commission on retail

Pension with company contributions

50% discount in restaurants and spa

IHG Employee rate

Healthcare cashplan

Season ticket loan

Wellbeing support

Career development

Bike to work

Free meals on duty

Staff events

Job summary

Hotel Indigo & K West Spa Shepherd’s Bush is seeking a Spa Therapist to deliver luxurious treatments with warmth and personal care in our calm, upscale sanctuary.

Candidates should hold a recognised spa therapy qualification and have experience in luxury spa settings; both full-time and casual roles are available. A comprehensive range of host benefits is offered across our properties.

Qualifications

• A recognised spa therapy qualification (NVQ Level 3, CIBTAC, CIDESCO, VTCT or equivalent)
• Luxury spa/wellbeing experience
• Expertise in massage, facials and body treatments
• Strong retail and product recommendation skills
• Excellent guest care and communication abilities
• Health & safety knowledge and spa procedures

Responsibilities

• Deliver luxurious face and body treatments, massages, facials and wellbeing rituals with care and precision
• Create personalised experiences by understanding guest needs and tailoring consultations
• Recommend retail products and wellbeing experiences to enhance guest journeys
• Maintain pristine treatment rooms and stock levels, ensuring a calm sanctuary
• Collaborate with Spa Reception and therapists to provide seamless guest experiences
• Keep accurate treatment notes and records throughout the day
• Respond to guest requests with warmth and professionalism
• Support sustainable practices and uphold luxury standards

Skills

Massage therapies

Facials

Body treatments

Guest care

Education

NVQ Level 3 / CIDESCO / VTCT

Job description

Hotel Indigo & K West Spa Shepherd’s Bush is seeking a Spa Therapist to deliver luxurious treatments with warmth and personal care in our calm, upscale sanctuary.

Candidates should hold a recognised spa therapy qualification and have experience in luxury spa settings; both full-time and casual roles are available. A comprehensive range of host benefits is offered across our properties.