Spa Attendant - Spa

Hotel Indigo; Greater London; On-site; GBP 24,000 - 33,000; Full time

Benefits offered by this job

Pension with company contributions

50% discount in restaurants and spa

IHG Employee rate across 6000 hotels

Complimentary stay after probation

Healthcare Cashplan

Interest-free season ticket loan

Employee Assistance Programme – 24/7GP

Career development and training

Bike to work scheme

Free meals on duty

Job summary

Hotel Indigo K West Spa Shepherd's Bush is seeking a Spa Attendant to help create a calm, immaculate environment where guests can truly switch off. You will be part of a pre-opening team delivering a luxurious and welcoming experience from the moment guests arrive.

As a Spa Attendant, you’ll maintain high standards across spa spaces, assist guests, replenish amenities and support reception and therapy teams to ensure smooth operation and guest satisfaction.

Qualifications

• Previous experience in spa, leisure, housekeeping or hospitality environment (preferred but not essential).
• Passion for cleanliness, presentation and guest care.
• Positive, friendly and approachable personality.
• Strong attention to detail and excellent organisational skills.
• Flexibility to work weekends and bank holidays.
• Ability to work on your feet and perform physical tasks.
• Proactive attitude and willingness to support colleagues across the spa team.

Responsibilities

• Create a welcoming sanctuary by keeping spa, gym and thermal facilities clean and well presented for guests.
• Provide warm welcomes, assist guest enquiries, and ensure a relaxing and memorable guest experience.
• Replenish towels, robes, refreshments and guest amenities; keep details prepared.
• Carry out regular checks of treatment areas, relaxation spaces, gym facilities and wet areas.
• Report maintenance issues promptly and monitor equipment; assist with pool testing and safety procedures.
• Support Spa Receptionists and Therapists to deliver a seamless guest experience.

Skills

Cleanliness

Guest care

Attention to detail

Teamwork

Education

Experience in spa/hospitality environment (preferred)

Job description

Every moment of relaxation starts with the little details.

At Hotel Indigo & K West Spa Shepherd's Bush, we believe true wellbeing is created long before a treatment begins. From the warmth of the welcome to the comfort of every spa space, it's the attention to detail that transforms a visit into an experience. We're looking for a Spa Attendant who takes pride in creating a calm, immaculate, and welcoming environment where every guest can truly switch off.

What's Our Story?

Hotel Indigo celebrates the individuality of every neighbourhood, and our spa is no exception. Inspired by the creativity and character of Shepherd's Bush, we're creating a wellness destination where guests can escape the city and enjoy exceptional service in beautifully maintained surroundings.

As part of our pre-opening team, you'll play a key role in creating an environment that feels luxurious, relaxing, and effortlessly welcoming from the moment guests arrive.

Here's what you can look forward to as our Spa Attendant:

Annual Salary - £28,400

• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to a Healthcare Cashplan
• Interest‑free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• Career development programmes and training opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Create a welcoming sanctuary: Ensure every area of the spa, gym and thermal facilities is beautifully presented, clean, safe and ready for guests throughout the day.
• Support every guest's journey: Provide a warm welcome, assist with guest enquiries, and ensure every visitor enjoys a relaxing and memorable experience.
• Keep everything flowing: Replenish towels, robes, refreshments and guest amenities, ensuring every detail is perfectly prepared.
• Maintain exceptional standards: Carry out regular checks of treatment areas, relaxation spaces, gym facilities and wet areas, keeping them spotless and operating smoothly.
• Stay one step ahead: Report maintenance issues promptly, monitor equipment, assist with pool testing where required, and ensure all health and safety procedures are followed.
• Be part of the team: Support Spa Receptionists and Therapists whenever needed, helping to deliver a seamless guest experience across the spa.

What's Your Story?

You take pride in creating environments where people can truly relax. You're proactive, attentive and enjoy being part of a team that delivers exceptional hospitality every day.

To thrive in this Spa Attendant role, you'll ideally have:

• Previous experience in a spa, leisure, housekeeping or hospitality environment (preferred but not essential)
• A passion for cleanliness, presentation and guest care
• A positive, friendly and approachable personality
• Strong attention to detail and excellent organisational skills
• A willingness to work flexibly, including weekends and bank holidays
• The ability to work on your feet throughout the day and carry out physical tasks
• A proactive attitude and willingness to support colleagues across the spa team

If you believe the smallest details create the biggest impact, we'd love to hear your story. Join us as a Spa Attendant at Hotel Indigo K West Shepherd's Bush, and help create a spa experience that's every bit as memorable as the neighbourhood around us.

All applicants must have existing rights to work status in the UK.