Spa Receptionist

Spa; Greater London; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Discounts on spa treatments

IHG employee rate

Free meals on duty

Healthcare plan

Career development

Season ticket loan

Job summary

Hotel Indigo & K West Spa Shepherd’s Bush, a luxury wellbeing destination in London, seeks a Spa Receptionist to welcome guests, manage bookings, and promote spa experiences with warmth and professionalism.

You will handle enquiries, process payments, and help maintain an atmosphere of calm and impeccable service for members and guests daily.

Qualifications

• Previous experience within luxury hospitality, spa reception, wellness, or premium guest services.
• Outstanding communication and interpersonal skills.
• Experience managing bookings, guest enquiries, and diary coordination.
• Confidence promoting retail products, memberships, and spa experiences.
• Strong administrative and cash-handling abilities.
• Excellent attention to detail and organisational skills.
• Knowledge of health & safety and guest confidentiality standards.
• A polished, professional presentation and genuine passion for wellbeing.
• Flexibility to work mornings, evenings, weekends, and holidays.

Responsibilities

• Create exceptional first impressions and warmly welcome guests.
• Coordinate bookings, appointments, cancellations, and guest enquiries with accuracy.
• Promote treatments, memberships, retail products, and spa experiences to guests.
• Process payments, reconcile tills, and support daily financial procedures.
• Maintain a calm, immaculate reception area and retail displays.
• Collaborate with therapists and hotel operations to ensure seamless service.
• Maintain guest profiles and booking records with confidentiality.
• Support sustainable, mindful hospitality in daily duties.

Skills

Luxury hospitality experience

Outstanding communication

Booking management

Guest enquiries handling

Cash handling

Attention to detail

Health & safety knowledge

Professional presentation

Flexibility shifts

Job description

Welcome every guest. Curate every detail. Create moments.

At Hotel Indigo & K West Spa Shepherd’s Bush, our Spa & Wellbeing sanctuary offers a refined retreat where thoughtful service and genuine care define every experience. As a Spa Receptionist, you'll be the first and last impression of our luxury wellness destination, welcoming guests with warmth, expertise, and impeccable attention to detail.

If you thrive on creating memorable moments, building meaningful connections, and delivering service with grace and professionalism, we'd love to hear your story.

What's Our Story?

Inspired by the individuality and creativity of Shepherd's Bush, Hotel Indigo celebrates authentic experiences and local character. Our Spa & Wellbeing offering provides a tranquil counterbalance to the energy of the city, a place where guests and members can relax, restore, and reconnect.

The reception experience is at the heart of that journey. Every interaction, recommendation, and personal touch contributes to an atmosphere of calm, luxury, and genuine hospitality.

Here's what you can look forward to as our Spa Receptionist:

Annual Salary - £27,900

• Commission structure
• Pension with company contributions
• 50% discount in all our restaurants and Spa treatments across our properties
• Team member and Friends & Family rates across our properties
• IHG Employee rate across 6000 hotels globally
• Complimentary stay after passing probation
• Extensive discounts on our benefits platform
• Access to a Healthcare Cash plan
• Interest-free season ticket loan
• Employee Assistance Programme – 24/7 online GP, mental health support, and wellbeing
• Career development programmes and training opportunities
• Bike to work scheme
• Recommend a Friend incentive
• Free meals on duty
• Social squads and recognition schemes to make your voice heard and celebrate success

A Day in Your Neighbourhood

• Create exceptional first impressions – Welcome guests and members with warmth, professionalism, and a personalised approach that reflects the standards of a luxury wellbeing destination.
• Coordinate every journey – Manage bookings, appointments, cancellations, and guest enquiries with efficiency and attention to detail, ensuring a seamless experience from arrival to departure.
• Share your expertise – Confidently promote treatments, memberships, retail products, and wellness experiences, helping guests discover the offerings best suited to their needs.
• Keep everything in balance – Process payments, reconcile tills, maintain accurate records, and support daily financial reporting procedures.
• Maintain an atmosphere of calm – Ensure reception, retail displays, and guest areas remain immaculate, welcoming, and beautifully presented throughout the day.
• Work as one team – Collaborate closely with therapists and the wider hotel operation to deliver an effortless and memorable guest experience.
• Own the details – Maintain guest profiles, treatment preferences, and booking records with precision and confidentiality.
• Champion wellbeing and sustainability – Support environmentally responsible practices and embody our philosophy of mindful hospitality.

Spa reception team will open and close from 6:30am until 9:30pm.

What's Your Story?

You're naturally warm, organised, and passionate about creating exceptional experiences. You'll thrive in this role if you bring:

• Previous experience within luxury hospitality, spa reception, wellness, or premium guest services
• Outstanding communication and interpersonal skills
• Experience managing bookings, guest enquiries, and diary coordination
• Confidence promoting retail products, memberships, and spa experiences
• Strong administrative and cash-handling abilities
• Excellent attention to detail and organisational skills
• Knowledge of health & safety and guest confidentiality standards
• A polished, professional presentation and genuine passion for wellbeing
• Flexibility to work mornings, evenings, weekends, and holidays

As a Spa Receptionist, you'll do more than check guests in and answer phones. You'll set the tone for every experience, creating an atmosphere of tranquillity, care, and understated luxury from the very first interaction.

If you're ready to bring warmth, professionalism, and a passion for wellbeing to one of London's newest luxury spa destinations, join Hotel Indigo & K West Spa Shepherd’s Bush and help create a place where every arrival feels like an escape.

All applicants must have existing rights to work status in the UK.