Lux Spa Therapist – Personalised Treatments & Wellbeing

Spa Elite Limited; Greater London; On-site; GBP 27,000 - 33,000; Full time

Benefits offered by this job

10% Commission on treatments

Commission on retail and service

Pension with company contributions

50% discount in restaurants and Spa

Friends & Family rates

IHG Employee rate across 6000 hotels

Complimentary stay after probation

Healthcare access

Season ticket loan

Employee Assistance Programme

Career development and training

Bike to work

Recommend a Friend incentive

Free meals on duty

Job summary

Hotel Indigo London – K West Spa Shepherd’s Bush is seeking a Spa Therapist to deliver luxurious treatments and warm, personalised service. You will perform massages, facials, and wellbeing rituals, ensuring a calm, premium guest journey in a luxury spa environment.

The role offers a full-time salary of £30,000 plus 10% commission on treatments, pension, staff discounts, and wide-ranging benefits. Casual hours are also available at £14.42 per hour with core benefits.

Qualifications

• Recognised spa therapy qualification (NVQ Level 3, CIBTAC, CIDESCO, VTCT or equivalent).
• Previous experience within a luxury spa, wellness, or premium hospitality environment.
• Expertise in massage therapies, facials, and body treatments.
• Strong retail and product recommendation skills.
• Exceptional guest care and communication abilities.
• Knowledge of health & safety, hygiene, and spa operating procedures.
• A calm, polished, and professional presence.
• Flexibility to work evenings, weekends, and holidays.
• A genuine passion for wellbeing and continuous learning.

Responsibilities

• Deliver luxurious face and body treatments, massages, facials, and wellbeing rituals with care.
• Create personalised experiences by tailoring consultations and recommendations.
• Share expertise by recommending retail products and wellbeing experiences.
• Maintain treatment rooms to the highest standards throughout the day.
• Work closely with Spa Reception and fellow therapists to ensure a seamless guest journey.
• Keep consultation records, treatment notes, and room checklists accurate.
• Address guest requests with warmth and professionalism.
• Champion sustainability and responsible wellbeing practices.

Skills

Spa therapy qualification

Luxury spa experience

Massage therapies

Retail & product sales

Guest care

Health & safety knowledge

Professional presence

Flexibility

Wellbeing passion

Education

NVQ Level 3

CIBTAC

CIDESCO

VTCT

Job description

Hotel Indigo London – K West Spa Shepherd’s Bush is seeking a Spa Therapist to deliver luxurious treatments and warm, personalised service. You will perform massages, facials, and wellbeing rituals, ensuring a calm, premium guest journey in a luxury spa environment.

The role offers a full-time salary of £30,000 plus 10% commission on treatments, pension, staff discounts, and wide-ranging benefits. Casual hours are also available at £14.42 per hour with core benefits.