Luxury Spa Receptionist - Elevate Guest Journeys

Maison Estelle; Witney; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

Biannual socials

Staff discounts

Uniform provided

Onsite seamstress support

Cycle to Work

28 days holiday

Estelleversary gifts

Job summary

Estelle Manor at Eynsham Baths invites a Spa Receptionist to lead the guest journey, helping with enquiries and booking treatments. You will welcome guests on arrival, handle payments, and support throughout their spa visit, ensuring a luxurious, personalised experience.

We seek candidates with luxury spa experience, a passion for wellness, and outstanding communication. Front-of-house skills and a proactive approach to guest relations are essential.

Qualifications

• Previous experience in a luxury spa setting.
• Passion for wellness and sharing knowledge to help others.
• Deliver an exceptional guest experience with keen attention to detail.
• Ability to perform under pressure and meet deadlines.
• Proactive attitude with initiative to explore issues and generate ideas.
• Excellent communication skills and confident in front-of-house interactions.
• Efficient and friendly telephone manner; comfortable using booking systems.

Responsibilities

• Greet and guide members and guests through their spa journey.
• Assist with initial enquiries and book personalised treatments.
• Welcome guests on arrival and ensure smooth arrival experience.
• Process payments and support throughout their time in the spa.
• Maintain a luxurious and personalised guest experience as a standard.

Skills

Luxury spa experience

Wellness passion

Attention to detail

Front of house

Booking systems

Tools

Booking software

Job description

Estelle Manor at Eynsham Baths invites a Spa Receptionist to lead the guest journey, helping with enquiries and booking treatments. You will welcome guests on arrival, handle payments, and support throughout their spa visit, ensuring a luxurious, personalised experience.

We seek candidates with luxury spa experience, a passion for wellness, and outstanding communication. Front-of-house skills and a proactive approach to guest relations are essential.