Luxury Guest Relations Concierge

Maison Estelle; Witney; On-site; GBP 33,000 - 39,000; Full time

Benefits offered by this job

Staff rates

Biannual socials

Estelleversary gifting

Cycle to Work

Pension & health plan

28 days holiday

Uniform provided

Onsite seamstresses

Job summary

Estelle Manor, a rural luxury retreat in Oxfordshire, invites a dynamic Guest Relations Coordinator to support VIP guests with exceptional administration and communication. You will ensure seamless arrivals, personalised service, and proactive management of guest preferences to elevate the overall experience.

The role emphasizes collaboration across departments, meticulous detail, and a positive, proactive mindset in a fast-paced luxury environment.

Qualifications

• Proven hospitality experience, ideally in a luxury setting.
• Exceptional communication skills with ability to build rapport with members and guests.
• Collaborative team player capable of coordinating across departments.
• Meticulous attention to detail ensuring accuracy and quality.
• Proactive approach, thrives in fast-paced environments.
• Strong PC user; comfortable learning new systems.

Responsibilities

• Support the Guest Relations team in hosting VIP members and guests.
• Ensure seamless arrival and departure experiences with personalised service.
• Proactively address guest preferences to guarantee satisfaction during visits.
• Collaborate with internal departments to deliver a thoughtful, tailored guest journey.

Skills

Hospitality experience

Excellent communication

Relationship building

Attention to detail

Proactive attitude

PC skills

Job description

Estelle Manor, a rural luxury retreat in Oxfordshire, invites a dynamic Guest Relations Coordinator to support VIP guests with exceptional administration and communication. You will ensure seamless arrivals, personalised service, and proactive management of guest preferences to elevate the overall experience.

The role emphasizes collaboration across departments, meticulous detail, and a positive, proactive mindset in a fast-paced luxury environment.