Luxury Front Desk Concierge — Elevate Guest Experience

Threadneedles Hotel; Bath; On-site; GBP 18,000 - 21,000; Full time

Benefits offered by this job

Service charge share

Incentive payments

Referral bonus £500

Holiday allowance increase with length

Career development

Learning & development

Health & wellbeing

Pension

Exclusive YTL perks: spa passes

Job summary

The Gainsborough Bath Spa in Bath is seeking a hotel receptionist to warmly welcome guests, manage efficient check-in and check-out, and respond to a variety of queries face to face and by telephone with a friendly, professional approach.

You will be part of the front office team, bring outstanding communication and organisational skills, enjoy interacting with guests, and utilise Opera to deliver smooth, personalised service.

Qualifications

• Experience in hotel reception and guest check-in/check-out.
• Excellent communication and organisational skills.
• Opera experience preferred.
• Eligible to work in the UK.

Responsibilities

• Handle guest check-in and check-out efficiently.
• Respond to queries face-to-face and by phone.
• Maintain a welcoming and professional front desk environment.

Skills

Excellent communication

Strong organisational skills

Guest service orientation

Tools

Opera PMS

Job description

The Gainsborough Bath Spa in Bath is seeking a hotel receptionist to warmly welcome guests, manage efficient check-in and check-out, and respond to a variety of queries face to face and by telephone with a friendly, professional approach.

You will be part of the front office team, bring outstanding communication and organisational skills, enjoy interacting with guests, and utilise Opera to deliver smooth, personalised service.