Luxury Reservations & Guest Experience Specialist

Maison Estelle; Witney; On-site; GBP 31,000 - 34,000; Full time

Benefits offered by this job

Exclusive staff rates

Biannual socials

Estelleversary surprises

Colleague spaces stocked with food, dr

Uniform provided

Onsite seamstresses

Cycle to Work scheme

Pension and life assurance

28 days holiday

Colleague Forums

Recommend-a-friend bonus

Seamstress support

Job summary

Estelle Manor in Oxfordshire is seeking a Reservations Executive to handle day-to-day enquiries for Estelle Manor. You will respond to calls, messages and requests in a warm, friendly way, ensuring our members and guests always feel hosted in their home.

With a passion for delivering exceptional service and a proactive approach, you will develop reservations skills, take ownership, and build relationships with guests and colleagues, delivering accurate information and helping guests meet their

Qualifications

• Passionate about creating exceptional guest experience with keen attention to detail.
• Experience in luxury hospitality or travel industry is advantageous.
• Confident IT user and telephone communicator.
• Ability to proactively anticipate guest needs and requests in a timely manner ensuring positive outcomes and elevation of the Estelle Manor experience.
• Comfortable taking ownership, accountability and acting as a point of reference for guests and members.
• Excellent communication skills and comfortable talking to colleagues, senior management and building relationships with our members and guests.
• Ability to perform under pressure and deliver results to deadlines.

Responsibilities

• Handle all day-to-day enquiries for Estelle Manor via calls, messages and requests in a warm and friendly way.
• Respond to inquiries ensuring guests feel hosted in their home.

Skills

Guest experience

Attention to detail

Luxury hospitality

Telephone communication

Proactive guest needs

Ownership accountability

Relationship building

Job description

Estelle Manor in Oxfordshire is seeking a Reservations Executive to handle day-to-day enquiries for Estelle Manor. You will respond to calls, messages and requests in a warm, friendly way, ensuring our members and guests always feel hosted in their home.

With a passion for delivering exceptional service and a proactive approach, you will develop reservations skills, take ownership, and build relationships with guests and colleagues, delivering accurate information and helping guests meet their