Luxury Spa Front Desk Host – Guest Experience

Champneys Henlow; Henlow; Sur place; GBP 14 000 - 21 000; Temps partiel

Avantages offerts par ce poste

Complimentary Spa Day after probation

Discounted stays

Staff discounts on Champneys products

Résumé du poste

Champneys Henlow is seeking a Front of House Receptionist to warmly welcome guests, check them in and out, handle enquiries and ensure a seamless arrival experience at one of the UK’s iconic luxury spa brands.

This part‑time role offers 32 hours per week with a salary of up to £12.71 per hour plus tips, plus access to Champneys benefits and staff discounts, with full training provided.

Qualifications

• Natural, warm and professional approach.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to manage payments accurately.
• Calm and solutions focused when handling guest feedback or challenges.
• Comfortable working in a fast paced, guest focused environment.
• Previous reception or hospitality experience is desirable, but not essential – full training will be provided.

Responsabilités

• Deliver a warm, professional welcome and efficient check-in experience.
• Manage guest check-outs, payments, accounts and robe controls.
• Handle guest enquiries, resolve concerns and escalate where appropriate.
• Administer payments and end of day procedures in line with company guidelines.
• Prepare arrivals for future dates to ensure a seamless guest journey.
• Operate the switchboard and transfer calls professionally.
• Liaise with Housekeeping and other departments to support guest satisfaction.
• Support continuous improvement of reception performance and profitability.
• Complete administrative duties and attend training as required.
• Work in line with Champneys’ policies, procedures and health & safety standards.

Connaissances

Communication skills

Customer service

Attention to detail

Calm under pressure

Hospitality experience

Description du poste

Champneys Henlow is seeking a Front of House Receptionist to warmly welcome guests, check them in and out, handle enquiries and ensure a seamless arrival experience at one of the UK’s iconic luxury spa brands.

This part‑time role offers 32 hours per week with a salary of up to £12.71 per hour plus tips, plus access to Champneys benefits and staff discounts, with full training provided.