Lux Spa Front of House Receptionist

Champneys; Wilmslow; On-site; GBP 11,000 - 17,000; Full time

Benefits offered by this job

Discounted stays for you and family

Complimentary Spa Day after probation

Spa and retail discounts

Health, wellbeing incentives

Employee events

Job summary

Champneys Mottram Hall is seeking a Front of House Receptionist to be the welcoming face of the resort. You will handle check-ins/check-outs, manage payments and guest inquiries, and ensure a seamless arrival and departure experience for guests seeking luxury wellness stays.

As part of a renowned British wellness brand, you will contribute to maintaining high service standards, supporting smooth operations across the reception, and enhancing guest satisfaction with every interaction.

Qualifications

• Natural people person with a warm, confident and professional approach.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to manage payments accurately.
• Calm and solutions focused when handling guest feedback or challenges.
• Comfortable working in a fast paced, guest focused environment.
• Reception or hospitality experience is desirable, but training will be provided.

Responsibilities

• Deliver a warm, professional welcome and efficient check-in experience.
• Manage guest check-outs, payments, accounts and robe controls.
• Handle guest enquiries, resolve concerns and escalate where appropriate.
• Administer payments and end-of-day procedures in line with guidelines.
• Prepare arrivals for future dates to ensure a seamless guest journey.
• Operate the switchboard and transfer calls professionally.
• Liaise with Housekeeping and other departments to support satisfaction.
• Support continuous improvement of reception performance and profitability.
• Complete administrative duties and attend training as required.
• Adhere to Champneys' policies, procedures and health & safety standards.

Skills

People skills

Communication

Customer service

Attention to detail

Payments handling

Calm under pressure

Hospitality experience

Job description

Champneys Mottram Hall is seeking a Front of House Receptionist to be the welcoming face of the resort. You will handle check-ins/check-outs, manage payments and guest inquiries, and ensure a seamless arrival and departure experience for guests seeking luxury wellness stays.

As part of a renowned British wellness brand, you will contribute to maintaining high service standards, supporting smooth operations across the reception, and enhancing guest satisfaction with every interaction.