Luxury Spa Front Desk Receptionist

Career Choices Dewis Gyrfa Ltd; Wilmslow; On-site; GBP 11,000 - 18,000; Full time

Benefits offered by this job

Competitive pay and benefits

Spa and retail discounts

Complimentary Spa Day after probation

50% discount on Champneys products

Discounts with partner brands

Excellent colleague events

Job summary

Champneys Mottram Hall is seeking a Front of House Receptionist for a full-time role. You will deliver a warm, professional welcome, manage check-ins/outs, payments and guest enquiries, and work closely with housekeeping to support guest satisfaction at one of the UK’s iconic health spa brands.

You’ll be a proactive ambassador, ensuring a seamless guest journey and adherence to health & safety standards while contributing to the resort’s continued guest experience excellence.

Qualifications

• Natural people person with a warm, professional approach.
• Excellent communication and customer service skills.
• Strong attention to detail and ability to manage payments accurately.
• Calm and solutions-focused when handling guest feedback or challenges.
• Comfortable working in a fast-paced, guest-focused environment.
• Previous reception or hospitality experience is desirable, but not essential.

Responsibilities

• Deliver a warm, professional welcome and efficient check-in experience.
• Manage guest check-outs, payments, accounts and robe controls.
• Handle guest enquiries, resolve concerns and escalate where appropriate.
• Administer payments and end-of-day procedures in line with guidelines.
• Prepare arrivals for future dates to ensure a seamless guest journey.
• Operate the switchboard and transfer calls professionally.
• Liaise with Housekeeping and other departments to support guest satisfaction.
• Support continuous improvement of reception performance and profitability.
• Complete administrative duties and attend training as required.
• Work in line with Champneys’ policies, procedures and safety standards.

Skills

Customer service

Communication

Hospitality

Cash handling

Tools

POS system

Job description

Champneys Mottram Hall is seeking a Front of House Receptionist for a full-time role. You will deliver a warm, professional welcome, manage check-ins/outs, payments and guest enquiries, and work closely with housekeeping to support guest satisfaction at one of the UK’s iconic health spa brands.

You’ll be a proactive ambassador, ensuring a seamless guest journey and adherence to health & safety standards while contributing to the resort’s continued guest experience excellence.