Luxury Spa Duty Manager - Lead Guest Experiences

Pennyhill Park; Bagshot; Vor Ort; GBP 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Service charge

Free meals on duty

On-site gym access

Free parking

Employee Assistance Programme

Hospitality Essentials discounts

Training and career progression

Zusammenfassung

Pennyhill Park, part of the Exclusive Collection, is renowned for its luxury spa and exceptional guest experiences. We are seeking a Spa Duty Manager to lead a team, uphold the highest standards of presentation and service, and drive revenue through spa experiences and retail products.

The role requires prior supervisory experience in a spa or luxury hospitality setting, strong leadership and communication skills, and a commitment to health and safety.

Qualifikationen

• Supervisory experience in a Spa, wellness or luxury hospitality environment.
• Strong organisational and leadership skills with a commitment to outstanding guest service.
• Industry-relevant qualification such as a Degree, HND or Advanced GNVQ.
• Experience supporting team training, development and operational processes.
• Confidence in managing day-to-day operations, guest experience and health and safety responsibilities.
• Excellent communication and problem-solving skills.

Aufgaben

• Ensure the Spa is maintained to the highest standards of presentation, cleanliness and housekeeping.
• Deliver a seamless and memorable guest journey, resolving concerns professionally and efficiently.
• Act as a visible and approachable presence within the Spa, building positive relationships with guests and colleagues.
• Support the development, implementation and continuous improvement of operational procedures and SOPs.
• Drive revenue opportunities through upselling Spa treatments, experiences and retail products.
• Lead, support and develop Spa team members to meet service standards and performance expectations.
• Monitor compliance with health and safety standards, procedures and company policies.
• Support the wider Spa management team in achieving departmental objectives and exceptional service standards.

Kenntnisse

Leadership experience

Guest service excellence

Organisational skills

Communication skills

Problem-solving

Health & safety awareness

Ausbildung

Degree or equivalent

Jobbeschreibung

Pennyhill Park, part of the Exclusive Collection, is renowned for its luxury spa and exceptional guest experiences. We are seeking a Spa Duty Manager to lead a team, uphold the highest standards of presentation and service, and drive revenue through spa experiences and retail products.

The role requires prior supervisory experience in a spa or luxury hospitality setting, strong leadership and communication skills, and a commitment to health and safety.