Weekend Hospitality Assistant - Luxury Hotel Experience

Exclusive Hotels and Venues; Bagshot; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Competitive pay + service charge

Free meals on duty

Free gym access

Free parking

Employee assistance programme

Hospitality discounts

Training & progression

Job summary

Exclusive Collection, Pennyhill Park, is seeking a Hospitality Assistant to create exceptional guest experiences across departments. You will welcome guests, support service delivery and aid colleagues, helping deliver the warm, professional service the property is known for.

We offer a part-time, flexible hours pattern on Fridays, Saturdays and Sundays, with benefits including meals on duty, gym access, parking, wellbeing support and staff discounts.

Qualifications

• Friendly, professional and approachable demeanor.
• Excellent communication and interpersonal skills.
• Passion for hospitality and customer service.
• Teamwork in a fast-paced environment.
• Flexible and eager to learn new skills.
• Hospitality or customer service experience beneficial but not required.

Responsibilities

• Deliver warm, friendly and professional service at every guest touchpoint.
• Support the smooth day-to-day operation across a variety of guest-facing departments.
• Build positive relationships with guests and confidently respond to enquiries.
• Maintain exceptional standards of presentation, cleanliness and organisation.
• Work collaboratively with colleagues to ensure seamless guest experiences.
• Promote hotel facilities, dining experiences and services to maximise guest satisfaction.

Skills

Guest service

Communication skills

Teamwork

Flexibility

Customer service

Job description

Exclusive Collection, Pennyhill Park, is seeking a Hospitality Assistant to create exceptional guest experiences across departments. You will welcome guests, support service delivery and aid colleagues, helping deliver the warm, professional service the property is known for.

We offer a part-time, flexible hours pattern on Fridays, Saturdays and Sundays, with benefits including meals on duty, gym access, parking, wellbeing support and staff discounts.