Spa Duty Manager

Pennyhill Park; Bagshot; On-site; GBP 32,000 - 42,000; Full time

Benefits offered by this job

Service charge

Free meals on duty

On-site gym access

Free parking

Employee Assistance Programme

Hospitality Essentials discounts

Training and career progression

Job summary

Pennyhill Park, part of the Exclusive Collection, is renowned for its luxury spa and exceptional guest experiences. We are seeking a Spa Duty Manager to lead a team, uphold the highest standards of presentation and service, and drive revenue through spa experiences and retail products.

The role requires prior supervisory experience in a spa or luxury hospitality setting, strong leadership and communication skills, and a commitment to health and safety.

Qualifications

• Supervisory experience in a Spa, wellness or luxury hospitality environment.
• Strong organisational and leadership skills with a commitment to outstanding guest service.
• Industry-relevant qualification such as a Degree, HND or Advanced GNVQ.
• Experience supporting team training, development and operational processes.
• Confidence in managing day-to-day operations, guest experience and health and safety responsibilities.
• Excellent communication and problem-solving skills.

Responsibilities

• Ensure the Spa is maintained to the highest standards of presentation, cleanliness and housekeeping.
• Deliver a seamless and memorable guest journey, resolving concerns professionally and efficiently.
• Act as a visible and approachable presence within the Spa, building positive relationships with guests and colleagues.
• Support the development, implementation and continuous improvement of operational procedures and SOPs.
• Drive revenue opportunities through upselling Spa treatments, experiences and retail products.
• Lead, support and develop Spa team members to meet service standards and performance expectations.
• Monitor compliance with health and safety standards, procedures and company policies.
• Support the wider Spa management team in achieving departmental objectives and exceptional service standards.

Skills

Leadership experience

Guest service excellence

Organisational skills

Communication skills

Problem-solving

Health & safety awareness

Education

Degree or equivalent

Job description

As our Spa Duty Manager, you will play a vital role in ensuring the smooth day-to-day operation of the Spa, leading the team to deliver exceptional guest experiences while maintaining the highest standards across our facilities. You'll be a visible leader, supporting colleagues, championing service excellence and helping to create memorable moments for every guest who visits. At Exclusive Collection, we recognise and reward the passion, commitment and expertise our people bring every day. As our Spa Duty Manager, you'll enjoy, As a Spa Duty Manager, you will be a leader, mentor and ambassador for exceptional guest experiences. Our Spa Duty Manager will:

• Ensure the Spa is maintained to the highest standards of presentation, cleanliness and housekeeping at all times
• Deliver a seamless and memorable guest journey, resolving any concerns professionally and efficiently
• Act as a visible and approachable presence within the Spa, building positive relationships with guests and colleagues
• Support the development, implementation and continuous improvement of operational procedures and SOPs
• Drive revenue opportunities through the promotion and upselling of Spa treatments, experiences and retail products
• Lead, support and develop Spa team members, ensuring service standards and performance expectations are consistently achieved
• Monitor compliance with health and safety standards, operational procedures and company policies
• Support the wider Spa management team in achieving departmental objectives and delivering exceptional service standards

You’ll be a passionate, organised and guest-focused leader who thrives in a luxury Spa environment and takes pride in creating exceptional experiences. As our Spa Duty Manager you’ll bring:

• Previous supervisory experience within a Spa, wellness or luxury hospitality environment
• Strong organisational and leadership skills with a commitment to delivering outstanding guest service
• An industry-relevant qualification, such as a Degree, HND or Advanced GNVQ
• Experience supporting team training, development and operational processes
• Confidence in managing day-to-day operations, guest experience and health and safety responsibilities
• Excellent communication and problem-solving skills
• A professional, flexible and enthusiastic approach to leadership and guest care

If you're passionate about luxury hospitality and wellbeing, and you're ready to take the next step in your leadership career at one of the UK's most prestigious spa destinations, we'd love to hear from you.

Pennyhill Park, part of the Exclusive Collection, is one of the UK's most celebrated luxury hotels, renowned for its exceptional service, award-winning spa and outstanding guest experiences. As home to one of the country's leading spa destinations, Pennyhill Park offers an environment where attention to detail, wellbeing and excellence are at the heart of everything we do.

• Competitive salary plus service charge
• Generous rates for stays across our hotels and 50% discount on food and beverage
• Free meals while on duty
• Free use of our on-site gym and complimentary parking
• Access to our Employee Assistance Programme and wellbeing support
• Exclusive discounts and lifestyle perks through Hospitality Essentials
• Excellent training, development and career progression opportunities across Exclusive Collection