Luxury Senior Living FM Supervisor

Wates Smartspace; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Wates Smartspace is seeking a capable Supervisor for a luxury residential FM contract in Hampstead, North London. You will support day-to-day site operations, ensuring high standards of engineering, maintenance, compliance, and customer service while engaging with residents, clients, and stakeholders on a flagship development.

The role requires supervisory experience, strong M&E knowledge, and a commitment to health & safety.

Qualifications

• Experience in Facilities Management, Building Services, Residential, or Property Management.
• Experience in a supervisory, team leader, or senior engineer position.
• Strong understanding of M&E building services and maintenance delivery.
• Excellent communication and stakeholder management skills.
• Experience working in customer-facing environments where service excellence is essential.

Responsibilities

• Supervise the delivery of planned and reactive maintenance activities across the site.
• Provide day-to-day leadership and support to engineers and service partners.
• Act as a visible and professional point of contact for residents, visitors, and client representatives.
• Build and maintain strong working relationships with JLL and key stakeholders.
• Ensure all health & safety, compliance, and statutory obligations are met.
• Support contractor management, permits to work, and safe systems of work.
• Monitor service delivery performance and identify opportunities for continuous improvement.
• Assist with compliance documentation, audits, reporting, and CAFM system updates.
• Ensure communal areas, plant rooms, and building services are maintained to exceptional standards.
• Support the Site Manager in delivering a five-star customer experience throughout the development.

Skills

FM operations

Customer service

Stakeholder management

Leadership

Health & safety knowledge

Job description

Wates Smartspace is seeking a capable Supervisor for a luxury residential FM contract in Hampstead, North London. You will support day-to-day site operations, ensuring high standards of engineering, maintenance, compliance, and customer service while engaging with residents, clients, and stakeholders on a flagship development.

The role requires supervisory experience, strong M&E knowledge, and a commitment to health & safety.