Lead Facilities Manager — Luxury London Residence

Encore; Greater London; On-site; GBP 63,000 - 77,000; Full time

Job summary

Encore in London is seeking an experienced Senior Facilities Manager to support a high-end residential development. You will uphold exceptional living standards, manage on-site operations, and ensure the estate remains pristine for residents and visitors.

Reporting to the Development Manager, you will lead maintenance planning, supervise contractors, oversee compliance and safety, and provide a visible on-site presence with strong customer service.

Qualifications

• 4+ years experience in facilities management within a prestigious residential development.
• Strong experience leading and mentoring teams.
• Extensive contractor management experience.
• Engineering background is highly advantageous; knowledge of planned maintenance standards.

Responsibilities

• Carry out regular inspections of communal areas, ensuring cleanliness and safety.
• Manage contractors and M&E suppliers, ensuring safe working practices.
• Coordinate planned and reactive maintenance with the Development Manager.
• Provide on-site presence and communicate with residents about repair progress.
• Assist with budgeting, contract reviews, and lease compliance.
• Supervise security, cleaning and other on-site teams.

Skills

Team leadership

Contractor management

Time management

Communication skills

MS Office

Education

IWFM / TPI qualification

Nebosh General Certificate (desirable)

Job description

Encore in London is seeking an experienced Senior Facilities Manager to support a high-end residential development. You will uphold exceptional living standards, manage on-site operations, and ensure the estate remains pristine for residents and visitors.

Reporting to the Development Manager, you will lead maintenance planning, supervise contractors, oversee compliance and safety, and provide a visible on-site presence with strong customer service.