Supervisor

Wates; Greater London; Hybrid; GBP 42,000 - 60,000; Full time

Job summary

Wates Smartspace is seeking a capable Supervisor for a luxury residential FM contract in Hampstead, North London. You will support day-to-day site operations, ensuring high standards of engineering, maintenance, compliance, and customer service while engaging with residents, clients, and stakeholders on a flagship development.

The role requires supervisory experience, strong M&E knowledge, and a commitment to health & safety.

Qualifications

• Experience in Facilities Management, Building Services, Residential, or Property Management.
• Experience in a supervisory, team leader, or senior engineer position.
• Strong understanding of M&E building services and maintenance delivery.
• Excellent communication and stakeholder management skills.
• Experience working in customer-facing environments where service excellence is essential.

Responsibilities

• Supervise the delivery of planned and reactive maintenance activities across the site.
• Provide day-to-day leadership and support to engineers and service partners.
• Act as a visible and professional point of contact for residents, visitors, and client representatives.
• Build and maintain strong working relationships with JLL and key stakeholders.
• Ensure all health & safety, compliance, and statutory obligations are met.
• Support contractor management, permits to work, and safe systems of work.
• Monitor service delivery performance and identify opportunities for continuous improvement.
• Assist with compliance documentation, audits, reporting, and CAFM system updates.
• Ensure communal areas, plant rooms, and building services are maintained to exceptional standards.
• Support the Site Manager in delivering a five-star customer experience throughout the development.

Skills

FM operations

Customer service

Stakeholder management

Leadership

Health & safety knowledge

Job description

Supervisor (FM - Residential)

Hampstead, North London

Location: Hampstead, North London
Contract: Full Time, Permanent
Sector: Facilities Management | Luxury Residential

WPS is seeking an experienced and customer-focused Supervisor to join our growing Facilities Management team, supporting a prestigious new contract within the JLL portfolio.

Based within an exclusive luxury retirement community in Hampstead, North London, this high-profile development comprises 93 premium apartments for senior living, with residences valued between £1.5 million and £5 million. This is a flagship environment where exceptional service, attention to detail, and customer experience are paramount.

This role offers a unique opportunity for an FM professional who thrives in a luxury residential setting and is equally comfortable engaging with clients, residents, and stakeholders as they are leading operational delivery on site.

The Role

As Supervisor, you will support the day-to-day management of site operations, ensuring engineering, maintenance, compliance, and customer service standards are delivered to the highest level.

Working closely with the client, residents, subcontractors, and the wider Wates team, you will help create a safe, welcoming, and exceptionally maintained environment befitting one of London's most prestigious residential communities.

Key Responsibilities

• Supervise the delivery of planned and reactive maintenance activities across the site.
• Provide day-to-day leadership and support to engineers and service partners.
• Act as a visible and professional point of contact for residents, visitors, and client representatives.
• Build and maintain strong working relationships with JLL and key stakeholders.
• Ensure all health & safety, compliance, and statutory obligations are met.
• Support contractor management, permits to work, and safe systems of work.
• Monitor service delivery performance and identify opportunities for continuous improvement.
• Assist with compliance documentation, audits, reporting, and CAFM system updates.
• Ensure communal areas, plant rooms, and building services are maintained to exceptional standards.
• Support the Site Manager in delivering a five-star customer experience throughout the development.

About You

We're looking for an individual who combines strong FM operational knowledge with outstanding people and customer service skills.

You'll ideally have:

• Previous experience in a Facilities Management, Building Services, Residential, or Property Management environment.
• Experience in a supervisory, team leader, or senior engineer position.
• A strong understanding of M&E building services and maintenance delivery.
• Excellent communication and stakeholder management skills.
• Experience working in customer-facing environments where service excellence is essential.
• The confidence and professionalism to engage with high-net-worth residents and senior client stakeholders.
• Knowledge of health & safety legislation and compliance requirements.
• Experience managing specialist contractors and service providers.
• Strong organisational skills and a proactive approach to problem solving.

Given the nature of this position, you will need to undergo a Basic Disclosure and Barring Service Check (DBS) at offer stage. Applicants with criminal convictions will be assessed individually, and we assure you that we do not discriminate based on an applicant's criminal record or the details of any disclosed offenses. Additionally, certain roles may be subject to additional pre-employment checks.

To learn more about the checks included in this process, please click on the following link: National Security Vetting