Luxury Residential FM Supervisor | Five-Star Service

WPS; Greater London; On-site; GBP 38,000 - 46,000; Full time

Job summary

WPS is seeking an experienced Supervisor to manage on-site facilities services at a premier Hampstead development in North London. You will oversee day-to-day operations, coordinate maintenance, and engage with residents, clients, and service partners to uphold exceptional standards.

Based within a luxury retirement community, the role emphasizes safety, compliance, and superior customer experience, working closely with the client and JLL stakeholders to sustain five-star service.

Qualifications

• Previous experience in Facilities Management, Building Services, Residential or Property Management.
• Experience in a supervisory, team leader or senior engineer position.
• Strong understanding of M&E building services and maintenance delivery.
• Excellent communication and stakeholder management skills.

Responsibilities

• Supervise the delivery of planned and reactive maintenance activities across the site.
• Provide day-to-day leadership and support to engineers and service partners.
• Act as a visible and professional point of contact for residents, visitors, and client representatives.
• Build and maintain strong working relationships with JLL and key stakeholders.
• Ensure all health & safety, compliance, and statutory obligations are met.
• Support contractor management, permits to work, and safe systems of work.
• Monitor service delivery performance and identify opportunities for continuous improvement.
• Assist with compliance documentation, audits, reporting, and CAFM system updates.
• Ensure communal areas, plant rooms, and building services are maintained to exceptional standards.
• Support the Site Manager in delivering a five-star customer experience throughout the development.

Job description

WPS is seeking an experienced Supervisor to manage on-site facilities services at a premier Hampstead development in North London. You will oversee day-to-day operations, coordinate maintenance, and engage with residents, clients, and service partners to uphold exceptional standards.

Based within a luxury retirement community, the role emphasizes safety, compliance, and superior customer experience, working closely with the client and JLL stakeholders to sustain five-star service.