Luxury Sales Associate — Clienteling & Brand Experience

Longchamp; Greater London; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Monthly and annual performance bonuses

Enhanced pension contribution

Generous holiday allowance aftering/??

Private health cover after qualifying

Enhanced Maternity, Paternity and adop

Job summary

Longchamp is seeking a Sales Assistant in London to deliver a luxurious, personalised shopping experience for clients. You will welcome and advise customers, drive sales, and build lasting client relationships while upholding the brand’s heritage and standards.

The role requires at least 1 year in premium retail, strong interpersonal skills, fluent English, and a passion for fashion. You will handle stock, merchandising, and checkout duties with weekend/evening/holiday availability.

Qualifications

• Minimum 1 year of experience in retail, preferably luxury or premium.
• Strong interpersonal and communication skills.
• POS system knowledge and basic MS Office familiarity.
• Fluent in English (additional languages preferred).
• Passion for fashion, customer service, and luxury brands.

Responsibilities

• Welcoming and advising customers: provide a warm, personalized welcome and guide clients through tailored recommendations based on their needs.
• Contributing to sales: taking an active part in selling products in line with the company's sales techniques and store objectives.
• Building long term relationship with clients: develop and maintain client relationships through excellent service and personalised follow-up.
• Managing returns and exchanges: dealing with customer requests for product returns or exchanges, in line with internal policies.

Skills

Retail experience

Interpersonal skills

POS system knowledge

MS Office familiarity

Fluent English

Passion for fashion

Tools

POS system

MS Office

Job description

Longchamp is seeking a Sales Assistant in London to deliver a luxurious, personalised shopping experience for clients. You will welcome and advise customers, drive sales, and build lasting client relationships while upholding the brand’s heritage and standards.

The role requires at least 1 year in premium retail, strong interpersonal skills, fluent English, and a passion for fashion. You will handle stock, merchandising, and checkout duties with weekend/evening/holiday availability.