Luxury Retail Operations Supervisor

CHRISTIAN DIOR COUTURE; Greater London; On-site; GBP 40,000 - 52,000; Full time

Job summary

Christian Dior Couture in London is seeking a highly organised, full-time Operations Supervisor to oversee store operations across stock, service, and administration. You will supervise stockroom activities, till operations, health and safety, payroll administration, and IT tools, ensuring an exceptional client and team experience.

Reporting to the Operations Manager, you will lead process improvements and mentor the team to uphold Dior’s standards of luxury retail.

Qualifications

• Previous supervisor/management experience in luxury fashion or high-service retail.
• Strong operational knowledge across stock management, audit compliance, health & safety, and boutique administration.
• Analytical mindset with advanced Excel and reporting capabilities.
• Excellent communication, collaboration, and relationship-building skills.
• Highly organized and attentive to detail; proactive in resolving issues.

Responsibilities

• Manage daily stockroom activities; set inventory quality standards and validate stock counts.
• Oversee shipping/receiving, cycle counts, stock control, and back-office operations.
• Develop action plans for depreciated and slow-moving stock.
• Maintain the highest standards of customer service, client treatment, and event management.
• Supervise service-related processes (care services, product handling, repairs) and drive corrective actions.
• Partner with management to support floor management, visual merchandising, and cross-functional activities.
• Supervise till operations, money deposits, and expense control with secure procedures.
• Manage departmental reconciliation, Coupa invoices, POs, and payroll-related administration.
• Ensure policy implementation, lead corrective actions, and drive monthly audits and compliance controls.
• Maintain health and safety controls, uniform standards, IT management, and boutique security.
• Support smooth organization across store operations and facilities; monitor maintenance and supplies.
• Act as key user for store systems and implement new tools.
• Provide operational guidance, onboarding, and training to new starters and existing team members.
• Be a supportive leader, mentoring the team and acting as a reliable link to management.

Skills

Excel skills

Analytical mindset

Communication skills

Organizational skills

Problem solving

Tools

Excel

Job description

Christian Dior Couture in London is seeking a highly organised, full-time Operations Supervisor to oversee store operations across stock, service, and administration. You will supervise stockroom activities, till operations, health and safety, payroll administration, and IT tools, ensuring an exceptional client and team experience.

Reporting to the Operations Manager, you will lead process improvements and mentor the team to uphold Dior’s standards of luxury retail.