Luxury Retail Operations Lead

LVMH; Greater London; On-site; GBP 42,000 - 48,000; Full time

Job summary

Christian Dior Couture is seeking a highly organized, full-time Operations Supervisor to join the Selfridges team in London. You will supervise all key operational processes including stock, till, aftersales, IT, payroll, and client experience to ensure excellence and compliance.

The role reports to the Operations Manager and covers multiple areas from stock management to security, with a focus on training and guiding a high-service team in a luxury retail environment.

Qualifications

• Previous experience at Supervisor/management level within luxury fashion or a high-service retail environment.
• Strong operational knowledge across stock management, audit compliance, health & safety, and boutique administration.
• Analytical profile with advanced Excel skills and the ability to run, interpret, and act upon reports.
• Excellent communication, collaboration, and relationship-building skills.
• Highly organized and attentive to detail.

Responsibilities

• Manage daily stockroom activities, inventory standards, cycle counts and consignment follow-up.
• Oversee shipping/receiving, stock control for the department and back-office ops.
• Develop action plans for depreciated and slow-moving stock.
• Support the boutique in customer service, client treatment and event management.
• Supervise till operations, deposits, and expense control with accuracy and security.
• Ensure policy compliance, audits, health & safety, and IT management.
• Act as store systems user and provide training on procedures/tools.
• Support management with floor management and cross-functional boutique activities.

Skills

Advanced Excel

Leadership experience

Stock management

Audit compliance

Health & Safety

Customer service

Tools

Store systems

Coupa invoices

Job description

Christian Dior Couture is seeking a highly organized, full-time Operations Supervisor to join the Selfridges team in London. You will supervise all key operational processes including stock, till, aftersales, IT, payroll, and client experience to ensure excellence and compliance.

The role reports to the Operations Manager and covers multiple areas from stock management to security, with a focus on training and guiding a high-service team in a luxury retail environment.