Luxury Retail Sales Associate: Clienteling & Style

Tapestry (Coach/Kate Spade); Bicester; On-site; GBP 18,000 - 24,000; Full time

Benefits offered by this job

Inclusive working environment

Internal mobility & career progression

Volunteer day & global volunteering

Ambassador Programme

Regular social events

Employee discount

Equity Inclusion & Diversity programs

Job summary

Coach is seeking a Sales Associate to deliver elevated, personalized shopping experiences and meet sales goals. You will support daily store operations, engage clients with styling expertise, and drive revenue through cross‑selling and clienteling across on‑site and online channels.

Join a dynamic luxury team focused on inclusivity, career progression, and community initiatives, including ambassador programs and employee discounts. Flexibility for peak periods is expected.

Qualifications

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors. A combination of education and experience will be considered
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Luxury retail background, social media savvy, experience with live‑stream shopping or video demos, clienteling and data acquisition skills. (Preferred)
• Strong English language proficiency. (for EU)

Responsibilities

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

Skills

Sales experience

Luxury retail

POS experience

English proficiency

Social media savvy

Live-stream shopping

Clienteling

Data acquisition

Tools

POS system

iPad / Mobile POS

Job description

Coach is seeking a Sales Associate to deliver elevated, personalized shopping experiences and meet sales goals. You will support daily store operations, engage clients with styling expertise, and drive revenue through cross‑selling and clienteling across on‑site and online channels.

Join a dynamic luxury team focused on inclusivity, career progression, and community initiatives, including ambassador programs and employee discounts. Flexibility for peak periods is expected.