Luxury Retail Deputy Store Manager: Lead & Elevate Sales

BULGARI; Greater London; Sur place; GBP 30 000 - 42 000; Plein temps

Résumé du poste

Bulgari is seeking an experienced Deputy Store Manager in Greater London to partner with the Store Manager in driving sales and delivering exceptional customer service. You will coach the sales team, ensure seamless floor operations, and uphold the brand's luxury standards.

You will mentor staff, lead by example on the floor, manage KPI targets, and support with training, CRM initiatives, and weekly trade reporting to sustain premium client experiences.

Qualifications

• Experience in luxury retail environments.
• Strong selling and clienteling abilities.
• Familiarity with CRM techniques and tools.
• Knowledge of store procedures and processes.

Responsabilités

• Act as Store Manager in the absence of the Store Manager, following company standards.
• Lead sales team by example on the floor.
• Reach sales targets and manage the boutique to achieve KPIs.
• Support Store Manager to propose and implement action plans to improve results.
• Assist with the Boutique’s Weekly trade report.
• Maintain good operations, safety, product assortment and visual merchandising guidelines.
• Supervise after-sales service requests with excellent service.
• Organize store rotations, shifts and holidays.
• Support Store Manager in in-store training and team briefings.
• Support CRM and develop loyal customers.
• Assist with induction of new joiners.
• Assist opening and closing procedures.
• Uphold uniform and grooming standards.
• Assist store admin as needed.

Connaissances

Luxury retail knowledge

Selling skills

CRM techniques

Store procedures

Outils

CRM software

Description du poste

Bulgari is seeking an experienced Deputy Store Manager in Greater London to partner with the Store Manager in driving sales and delivering exceptional customer service. You will coach the sales team, ensure seamless floor operations, and uphold the brand's luxury standards.

You will mentor staff, lead by example on the floor, manage KPI targets, and support with training, CRM initiatives, and weekly trade reporting to sustain premium client experiences.