Deputy Store Manager Selfridges

BULGARI; Greater London; On-site; GBP 30,000 - 42,000; Full time

Job summary

Bulgari is seeking an experienced Deputy Store Manager in Greater London to partner with the Store Manager in driving sales and delivering exceptional customer service. You will coach the sales team, ensure seamless floor operations, and uphold the brand's luxury standards.

You will mentor staff, lead by example on the floor, manage KPI targets, and support with training, CRM initiatives, and weekly trade reporting to sustain premium client experiences.

Qualifications

• Experience in luxury retail environments.
• Strong selling and clienteling abilities.
• Familiarity with CRM techniques and tools.
• Knowledge of store procedures and processes.

Responsibilities

• Act as Store Manager in the absence of the Store Manager, following company standards.
• Lead sales team by example on the floor.
• Reach sales targets and manage the boutique to achieve KPIs.
• Support Store Manager to propose and implement action plans to improve results.
• Assist with the Boutique’s Weekly trade report.
• Maintain good operations, safety, product assortment and visual merchandising guidelines.
• Supervise after-sales service requests with excellent service.
• Organize store rotations, shifts and holidays.
• Support Store Manager in in-store training and team briefings.
• Support CRM and develop loyal customers.
• Assist with induction of new joiners.
• Assist opening and closing procedures.
• Uphold uniform and grooming standards.
• Assist store admin as needed.

Skills

Luxury retail knowledge

Selling skills

CRM techniques

Store procedures

Tools

CRM software

Job description

Partnering with the Store Manager, the Deputy Store Manager is responsible for developing & coaching the sales team, ensuring seamless floor management, fostering a client-centric mindset, and infusing the brand's culture and values.Working alongside the Store Manager, the Deputy Store Manager also contributes to achieving sales objectives by consistently mentoring the sales team to provide exceptional customer service.

• Assume the role of Store Manager in the absence of the Store Manager in accordance with company operating standards.
• Lead sales team by examples on the floor.
• Reach sales targets and manage the boutique in order to achieve sales objectives and KPI’s.
• Support Store Manager to propose and implement action plans to improve results.
• Support with the Boutique’s Weekly trade report.
• In absence of the Store Manager, be responsible for the good maintenance, the safe environment, the good functioning of the store as well as the respect of product assortment and visual merchandising guidelines.
• Supervise After Sales Service request providing excellent service.
• Organize and implement store rotations, shifts and holidays.
• Support the Store Manager regarding in-store training and team briefing.
• Support Store Manager and team in CRM / develop loyal customers.

Additional Responsibilities

• Support Store Manager with induction of new joiners.
• Support Store Manager in opening and closure procedures.
• Support Store Manager in upholding uniform and grooming standards.
• Support store administrative where needed and necessary.

Technical Skills

• Knowledge of Luxury Business
• Selling skills
• CRM techniques and tools
• Store procedures and process