Luxury Retail Concession Leader

Mulberry England; Dartford; On-site; GBP 42,000 - 60,000; Full time

Benefits offered by this job

Competitive base salary

Bonus

Product allowance

Staff discount

Exclusive access to staff sales

Extra day off for your birthday

Pension contributions & Life Assurance

Training and development opportunities

2 paid volunteering days per year

Job summary

Mulberry is seeking a Concession Leader to head its store at Bluewater, UK. You will lead a high-performing team, deliver an exceptional customer experience, and champion Mulberry’s ethos and luxury standards.

The role emphasizes inclusive leadership, staff development, and strong customer relationships. You will drive trading opportunities with market awareness, maintain CRM-based connections, and uphold operational excellence while embodying Mulberry values of honesty, dynamism, and community

Qualifications

• Create a high performing team where diversity is celebrated and every individual feels valued.
• Encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration.
• Create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
• Nurture a welcoming and fun environment for your customers and team.
• Deliver an engaging and memorable customer experience in your store and inspire your team to do the same.
• Be culturally connected; understand how Mulberry fits into life and art around us to excite customers.
• Develop and maintain key customer relationships using in-store CRM tools to support you and your team.
• Continually demonstrate a commitment to driving the business.
• Influence and build a network to help deliver goals and accelerate store growth.
• Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• Lead and deliver operational excellence showing respect for people, product and your environment.
• Embodiment of Mulberry Values: honest, dynamic, and community spirited.
• Support Mulberry to deliver an inclusive culture through openness and respect toward others.
• Be inspired to work for a B Corp certified business with environmentally and socially responsible practices.

Responsibilities

• Lead your store and team to deliver an extraordinary customer experience.
• Create a high performing, inclusive culture where diversity is valued.
• Develop and maintain key customer relationships using instore CRM.
• Drive trading opportunities through market awareness and analysis.
• Deliver operational excellence with respect for people, product, and environment.
• Inspire the team by living Mulberry's values and strategy.
• Support Mulberry in fostering an inclusive, respectful culture.

Job description

Mulberry is seeking a Concession Leader to head its store at Bluewater, UK. You will lead a high-performing team, deliver an exceptional customer experience, and champion Mulberry’s ethos and luxury standards.

The role emphasizes inclusive leadership, staff development, and strong customer relationships. You will drive trading opportunities with market awareness, maintain CRM-based connections, and uphold operational excellence while embodying Mulberry values of honesty, dynamism, and community