Concession Leader

Mulberry England; Dartford; Vor Ort; GBP 42.000 - 60.000; Vollzeit

Benefits dieser Stelle

Competitive base salary

Bonus

Product allowance

Staff discount

Exclusive access to staff sales

Extra day off for your birthday

Pension contributions & Life Assurance

Training and development opportunities

2 paid volunteering days per year

Zusammenfassung

Mulberry is seeking a Concession Leader to head its store at Bluewater, UK. You will lead a high-performing team, deliver an exceptional customer experience, and champion Mulberry’s ethos and luxury standards.

The role emphasizes inclusive leadership, staff development, and strong customer relationships. You will drive trading opportunities with market awareness, maintain CRM-based connections, and uphold operational excellence while embodying Mulberry values of honesty, dynamism, and community

Qualifikationen

• Create a high performing team where diversity is celebrated and every individual feels valued.
• Encourage dynamic discussions and invite ideas and different perspectives to drive creativity and collaboration.
• Create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
• Nurture a welcoming and fun environment for your customers and team.
• Deliver an engaging and memorable customer experience in your store and inspire your team to do the same.
• Be culturally connected; understand how Mulberry fits into life and art around us to excite customers.
• Develop and maintain key customer relationships using in-store CRM tools to support you and your team.
• Continually demonstrate a commitment to driving the business.
• Influence and build a network to help deliver goals and accelerate store growth.
• Demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• Lead and deliver operational excellence showing respect for people, product and your environment.
• Embodiment of Mulberry Values: honest, dynamic, and community spirited.
• Support Mulberry to deliver an inclusive culture through openness and respect toward others.
• Be inspired to work for a B Corp certified business with environmentally and socially responsible practices.

Aufgaben

• Lead your store and team to deliver an extraordinary customer experience.
• Create a high performing, inclusive culture where diversity is valued.
• Develop and maintain key customer relationships using instore CRM.
• Drive trading opportunities through market awareness and analysis.
• Deliver operational excellence with respect for people, product, and environment.
• Inspire the team by living Mulberry's values and strategy.
• Support Mulberry in fostering an inclusive, respectful culture.

Jobbeschreibung

Concession Leader

Bluewater, UKRetail Stores /Permanent Full-Time /On-siteBorn in 1971, the roots of Mulberry are in Somerset, England. For more than fifty years, Mulberry has been a British lifestyle brand, internationally acclaimed for quality and design capturing the Mulberry Spirit.Sustainability has been part of the Mulberry ethos since the brand's inception, in recognition of our purpose-driven approach, in 2024 we proudly achieved B Corp Certification. Today, we are a global brand, but our values remain the same; we are committed to improving our impact on people and the planet. To do this our people are honest, dynamic, and community spirited.If these are values you share, we would love you to join our team.As a Concession Leader at Mulberry you will lead your store and your team to succeed. To do this you must be passionate about people, determined to deliver an extraordinary customer experience and open to learning and developing yourself and others. We want you to strive to be an expert within your field and be excited to to play your part in our 'Back to the Mulberry Spirit' strategy.

What we need from you

• You will create a high performing team where diversity is celebrated and every individual feels valued, respected, and included. Always championing equity, empathy, and understanding in all interactions - internally and externally.
• You will encourage dynamic discussions and invite ideas and different perspectives in order to drive creativity and collaboration.
• You will create a culture that embraces honest feedback; give praise, share successes, coach and challenge.
• You will nurture a welcoming and fun environment for your customers and team.
• You will be committed to delivering an engaging and memorable customer experience in your store and inspire your team to also.
• You will be culturally connected; you understand how Mulberry fits into the fabric of life and art around us and use this to excite our customers.
• You will develop and maintain key customer relationships using instore CRM tools to support you and your team.
• You will continually demonstrate a commitment to driving your business.
• You will be influential and develop a network around you to help deliver your goals and accelerate store growth.
• You will demonstrate expert market awareness and the ability to use analysis to maximise trading opportunities.
• You will lead and deliver operational excellence showing respect and consideration for people, product and your environment.
• You will embody our Values in all you do by being honest, dynamic, and community spirited.
• You will support Mulberry to deliver an inclusive culture, through behaving in a way that is open-minded and respectful towards others.
• You will feel inspired to work for a B Corp certified business, incorporating environmentally and socially responsible practices into your work.
• Inspiring- Engaging - Agile- Perceptive - An experienced Leader (preferably within luxury fashion but not essential)- In love with fashion!- Competitive basic salary- Bonus- Product allowance- An enviable staff discount and exclusive access to staff sales- Extra day off for your birthday- Pension Contributions & Life Assurance- Training and development opportunities - x2 paid volunteering days per year

We may use AI tools to help with parts of our recruitment process, such as reviewing applications, analysing CVs and assessing responses. These tools support our recruitment team by highlighting relevant information. However, all hiring decisions are made by people. If you'd like to know more about how we use and process your data, please get in touch.