Luxury Restaurant Host - Warm Welcome & Reservations

RBH; Liverpool; Presencial; GBP 18.000 - 23.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Heartists programme

Hotel discounts

F&B discounts

Free meals on duty

Gratuities

Parking discounts

Social events

Career development

Descripción de la vacante

The Municipal Hotel & Spa MGallery Liverpool welcomes a warm, organised Restaurant Host to join Palm Court, ensuring a seamless and personalised guest arrival in a luxury setting.

You'll coordinate reservations, support a premium guest journey and collaborate with kitchen and bar teams to uphold five-star standards. Experience in hospitality and outstanding communication are essential for success. Evening, weekend, and peak shifts require flexibility.

Formación

• Experience in hospitality, guest service, reception or host role is advantageous.
• Passion for delivering exceptional guest experiences.
• Outstanding communication and interpersonal skills.
• Strong organisational skills with attention to detail.
• Confidence managing reservations in a fast-paced environment.
• Professional and polished approach, reflecting five-star service standards.
• Ability to remain calm under pressure whilst maintaining a warm and welcoming presence.
• Flexibility to work evenings, weekends and peak seasonal periods.
• Positive, team-focused attitude and a desire to contribute to a successful and supportive culture.

Responsabilidades

• First point of contact delivering a professional, warm and memorable welcome.
• Manage reservations through ResDiary recording guest information and requests.
• Escort guests to their tables and ensure seamless arrival experience.
• Create and manage daily table plans to maximise guest flow and operational efficiency.
• Coordinate with restaurant, bar and kitchen teams to deliver a cohesive service.
• Manage waitlists, walk-ins and booking amendments professionally.
• Maintain knowledge of menus, afternoon tea offerings, allergens and promotions.
• Communicate guest celebrations, VIP arrivals and dietary requirements to the wider team.
• Support revenue opportunities through upselling of premium experiences.
• Keep hosting station and guest arrival area immaculate and aligned with luxury standards.

Conocimientos

Guest service

Communication

Organisation

Reservations management

Calm under pressure

Five-star service

Flexibility

Team player

ResDiary

Herramientas

ResDiary

Descripción del empleo

The Municipal Hotel & Spa MGallery Liverpool welcomes a warm, organised Restaurant Host to join Palm Court, ensuring a seamless and personalised guest arrival in a luxury setting.

You'll coordinate reservations, support a premium guest journey and collaborate with kitchen and bar teams to uphold five-star standards. Experience in hospitality and outstanding communication are essential for success. Evening, weekend, and peak shifts require flexibility.