Head Concierge: Luxury Guest Experience Leader

The Municipal Hotel & Spa MGallery; Liverpool; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Extra holiday for your birthday

Discounted food on duty

Discounted local parking

Access to preferential hotel rates

Job summary

The Municipal Hotel & Spa MGallery in Liverpool is seeking an exceptional Head Concierge to lead the concierge and guest experience function. Your role will involve leading a team to ensure personalized experiences, coordinating VIP services, and establishing local connections.

With a strong background in luxury hotel service, you will act as the local expert, oversee guest requests, and cultivate a culture of excellence in hospitality. Enjoy employee benefits such as discounts, free meals, and special rates as part of this prestigious team.

Qualifications

• Proven experience in luxury hotel concierge or Front Office leadership.
• Strong knowledge of Liverpool's hospitality and entertainment scene.
• Exceptional communication and interpersonal skills.
• A confident leader with experience in managing service teams.
• Highly organised and calm under pressure.
• Proactive with strong attention to detail.
• Passionate about delivering memorable guest experiences.

Responsibilities

• Lead the Concierge and Porterage team for exceptional guest experiences.
• Act as a local expert providing tailored recommendations.
• Oversee VIP guest arrivals and manage special occasions.
• Coordinate guest requests with various hotel departments.
• Build relationships with local attractions and service partners.
• Anticipate guest needs for memorable experiences.
• Lead rota planning and performance development in the team.
• Ensure smooth arrival and departure facilities.
• Handle guest feedback with professionalism.
• Support maintenance of high service standards.

Skills

Guest engagement

Team leadership

Problem-solving

Communication

Multitasking

Job description

The Municipal Hotel & Spa MGallery in Liverpool is seeking an exceptional Head Concierge to lead the concierge and guest experience function. Your role will involve leading a team to ensure personalized experiences, coordinating VIP services, and establishing local connections.

With a strong background in luxury hotel service, you will act as the local expert, oversee guest requests, and cultivate a culture of excellence in hospitality. Enjoy employee benefits such as discounts, free meals, and special rates as part of this prestigious team.