Senior Facilities Manager - London, EC1V

Encore; Greater London; On-site; GBP 63,000 - 77,000; Full time

Job summary

Encore in London is seeking an experienced Senior Facilities Manager to support a high-end residential development. You will uphold exceptional living standards, manage on-site operations, and ensure the estate remains pristine for residents and visitors.

Reporting to the Development Manager, you will lead maintenance planning, supervise contractors, oversee compliance and safety, and provide a visible on-site presence with strong customer service.

Qualifications

• 4+ years experience in facilities management within a prestigious residential development.
• Strong experience leading and mentoring teams.
• Extensive contractor management experience.
• Engineering background is highly advantageous; knowledge of planned maintenance standards.

Responsibilities

• Carry out regular inspections of communal areas, ensuring cleanliness and safety.
• Manage contractors and M&E suppliers, ensuring safe working practices.
• Coordinate planned and reactive maintenance with the Development Manager.
• Provide on-site presence and communicate with residents about repair progress.
• Assist with budgeting, contract reviews, and lease compliance.
• Supervise security, cleaning and other on-site teams.

Skills

Team leadership

Contractor management

Time management

Communication skills

MS Office

Education

IWFM / TPI qualification

Nebosh General Certificate (desirable)

Job description

We’re looking for an experienced Senior Facilities Manager with preferably an engineering background to support the smooth operation of a high-end residential development based in London. In this role, you will ensure a high‑quality living environment for residents while maintaining the property to exceptional standards

• Location:London, EC1V

• Salary:£70,000

• Hours:Monday to Friday, 8:30am-5pm

Previous experience in a large, complex and high end residential development is essential for this role.

The Role

As the Senior Facilities Manager, you will support the Development Manager in maintaining estate standards, leading planned and reactive maintenance activity, managing contractors, overseeing compliance, and ensuring the communal areas are impeccably maintained and presented. You will provide a consistent on‑site presence and deliver exceptional customer service to residents and visitors.

What You’ll Do

1. Building Management

• Carry out regular inspections of all communal areas, ensuring cleanliness, safety, and identifying any defects.

• Manage contractors, including M&E suppliers, assessing their performance and ensuring safe working practices.

• Coordinate planned and reactive maintenance, working with the Development Manager to ensure tasks are completed to required standards.

• Oversee stock control and facilitate meter readings for communal utilities.

• Conduct system testing such as emergency lighting, fire alarms/smoke vents, and lift emergency lines.

• Maintain compliance records via internal systems and oversee both routine and non‑routine contractor activity.

• Support estate presentation through a hands‑on approach when required and monitor CCTV usage.

• Assist the Development Manager with budgeting, contract reviews, lease compliance, and refuse management

2. Maintenance & Repairs

• Request quotes and issue work orders in accordance with internal processes.

• Arrange and monitor reactive repairs through to completion.

• Follow up on emergency repairs that occur outside normal working hours.

• Communicate with residents regarding repair progress and resolution

3. Resident Services

• Assist the Development Manager with issuing and monitoring licences (pets, alterations, sublets).

• Provide a visible on-site presence as a point of contact for residents on communal issues, complaints, and emergencies.

• Monitor resident move-ins/move-outs to prevent damage and minimise disruption.

4. Team Management

• Help develop cleaning and security scopes of work.

• Support staff inductions, training, and ongoing development.

• Ensure uniforms, tools, and equipment are correctly maintained and available.

• Manage and record holidays and sickness, liaising with HR.

• Support the supervision of Security, Cleaning, and other on-site teams.

• Assist with annual appraisals.

• Uphold and implement the estate’s policies and procedures.

What You’ll Bring

Experience

• 4 + Years experience in facilities management within a prestigious residential development.

• Strong experience leading, mentoring, and supporting teams.

• Extensive contractor management experience.

• Strong engineering background would be highly advantageous.

• High-level understanding of planned maintenance (including SFG20 standards).

• Strong Health & Safety knowledge (Nebosh desirable).

Qualifications

• Either be working towards or hold anIWFM, TPI or other equivalent property/facilities management based qualification.

• Nebosh General Certificate or willingness to achieve within first year (desirable).

Skills

• Exceptional time management and task prioritisation.

• Outstanding communication skills, both written and verbal.

• Proficient in Microsoft Office (Excel, Word, Outlook).

Behaviours

• Accountability: Take ownership and see tasks through to completion.

• Attention to Detail: Passionate about delivering excellence in every aspect.

• Commitment: Proud to make a difference and go above and beyond.

• Positivity: Embrace challenges with a can-do attitude.

• Curiosity: Continuously learn, question, and seek improvement.

Why Join Us?

This is a fantastic opportunity to play a key role in maintaining a prestigious residential development. You’ll work closely with the Development Manager and wider operational team to create an exceptional living experience for residents.