Luxury Residential Concierge & Day Porter

FPMR Ltd; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

FPMR Ltd, based in Greater London, is seeking a Day Porter to cover fixed shifts: Mon–Wed 14:00–22:00 and Sat–Sun 07:00–15:00, with Thu/Fri off. The role focuses on resident services, front desk duties, building checks, presentation, parcel handling and safety tasks.

Ideal candidates have experience in luxury residential or hospitality settings, strong customer service, professional appearance and basic IT literacy for logbooks and reporting systems.

Qualifications

• Experience in luxury residential property or hospitality settings.
• Excellent customer service and communication abilities.
• Professional appearance and demeanour.
• Basic IT literacy for logbooks, emails and reporting systems.
• Knowledge of building operations and health & safety practices.

Responsibilities

• Act as first point of contact for residents and guests, with courteous, professional assistance.
• Assist residents with parcels, shopping bags and suitcases as needed.
• Provide concierge-style services including deliveries, transport bookings and service requests.
• Perform scheduled building checks to ensure security, maintenance and operations.
• Monitor lighting, alarms and emergency systems as part of routine inspections.
• Maintain reception and common areas in a welcoming, tidy condition.
• Welcome and supervise contractors on-site, log visits and secure keys.
• Log incoming deliveries, store parcels and notify residents for collection.
• Record hazards, incidents and equipment faults in daily logs and assist with safety procedures.
• Maintain daily logs and shift reports; assist management with admin tasks and resident communications.

Skills

Resident-focused

Attention to detail

Independent work

Discretion

Professional presentation

Tools

Logbooks

Emails

Reporting systems

Job description

FPMR Ltd, based in Greater London, is seeking a Day Porter to cover fixed shifts: Mon–Wed 14:00–22:00 and Sat–Sun 07:00–15:00, with Thu/Fri off. The role focuses on resident services, front desk duties, building checks, presentation, parcel handling and safety tasks.

Ideal candidates have experience in luxury residential or hospitality settings, strong customer service, professional appearance and basic IT literacy for logbooks and reporting systems.