Day Porter

FPMR Ltd; Greater London; On-site; GBP 21,000 - 27,000; Full time

Job summary

FPMR Ltd, based in Greater London, is seeking a Day Porter to cover fixed shifts: Mon–Wed 14:00–22:00 and Sat–Sun 07:00–15:00, with Thu/Fri off. The role focuses on resident services, front desk duties, building checks, presentation, parcel handling and safety tasks.

Ideal candidates have experience in luxury residential or hospitality settings, strong customer service, professional appearance and basic IT literacy for logbooks and reporting systems.

Qualifications

• Experience in luxury residential property or hospitality settings.
• Excellent customer service and communication abilities.
• Professional appearance and demeanour.
• Basic IT literacy for logbooks, emails and reporting systems.
• Knowledge of building operations and health & safety practices.

Responsibilities

• Act as first point of contact for residents and guests, with courteous, professional assistance.
• Assist residents with parcels, shopping bags and suitcases as needed.
• Provide concierge-style services including deliveries, transport bookings and service requests.
• Perform scheduled building checks to ensure security, maintenance and operations.
• Monitor lighting, alarms and emergency systems as part of routine inspections.
• Maintain reception and common areas in a welcoming, tidy condition.
• Welcome and supervise contractors on-site, log visits and secure keys.
• Log incoming deliveries, store parcels and notify residents for collection.
• Record hazards, incidents and equipment faults in daily logs and assist with safety procedures.
• Maintain daily logs and shift reports; assist management with admin tasks and resident communications.

Skills

Resident-focused

Attention to detail

Independent work

Discretion

Professional presentation

Tools

Logbooks

Emails

Reporting systems

Job description

Day Porter: Fixed Shift - Monday to Wednesday 14.00-22.00pm and Saturday and Sunday 7.00-15.00 (Days off Thursday and Friday)

Core Competencies & Key attributes

• Friendly, respectful, and resident-focused
• Diligent with excellent attention to detail
• Proactive and capable of working independently
• Discreet, reliable, and professional at all times
• Takes pride in maintaining a high-quality environment

Primary Responsibilities

1. Resident Services & Front Desk Duties:

• Act as the first point of contact for residents and guests, offering courteous, professional assistance at all times.
• Assist residents with carrying parcels, shopping bags, and suitcases (of a normal weight).
• Provide concierge-style services including handling deliveries, booking transport, and assisting with service requests.

1. Building Checks & Monitoring:

• Conduct scheduled building checks throughout the day to ensure the property is secure, well-maintained, and fully operational.
• Check communal areas, stairwells, plant rooms, lifts, car parks, and external grounds.
• Identify and report maintenance issues, safety hazards, or unauthorised access.
• Monitor lighting, fire exits, alarm panels, and emergency systems as part of routine inspections.

1. Building Presentation & Cleanliness:

• Maintain high standards of cleanliness and presentation in the reception area and common parts.
• Ensure lobby areas are welcoming, tidy, and free from obstruction.

1. Contractor & Visitor Management:

• Welcome and supervise contractors and tradespeople working on-site.
• Keep accurate records of all contractor visits, including names, times, and job details.
• Log and monitor keys issued and ensure secure return upon completion of work.

1. Parcel & Delivery Handling:

• Accept and log incoming deliveries securely.
• Store parcels in designated areas and notify residents promptly for collection.
• Ensure deliveries are handed over appropriately and respectfully.

1. Health & Safety Awareness:

• Remain alert to health and safety risks and report any issues immediately to management.
• Record hazards, incidents, and equipment faults in daily logs.
• Support fire and emergency procedures and assist residents when required.

1. Administrative Support & Record Keeping:

• Maintain daily logs and shift reports including building checks, contractor records, parcel logs, key movement, and incidents.
• Assist the management team with occasional administrative tasks and resident communications.

Essential Experience

• Previous experience in a similar role within luxury residential property or hospitality.
• Exceptional customer service and communication skills.
• Professional appearance and demeanour.
• Basic IT literacy for using logbooks, emails, and reporting systems.
• Knowledge of building operations and health & safety practices.

Desirable Experience

• SIA License (desirable, depending on property requirements).
• First Aid Certificate (preferred or willingness to undertake training).