Day Concierge

FPMR Ltd; Greater London; On-site; GBP 31,000 - 32,000; Full time

Job summary

FPMR Ltd. is seeking a professional Day Concierge for a prestigious residential scheme in SE1. You will deliver top-tier resident care during Concierge Desk and Lobby hours, with a focus on personalised, proactive service and immaculate building presentation.

The role requires flexibility for occasional night shifts and a commitment to exceptional customer care. Salary ranges £31,000–£32,000 DOE with 12-hour shift patterns.

Qualifications

• Minimum 1 year in customer service, preferably Residential or Luxury Hotels.

Responsibilities

• Provide a warm, courteous welcome at the Concierge Desk.
• Anticipate resident needs and exceed expectations where possible.
• Assist residents with refreshments, events, printing, and other requests.
• Maintain bespoke, personalized service for each resident.
• Keep accurate logs for residents and visitors.
• Support and develop the Concierge team to meet needs.
• Engage with residents, colleagues, and service providers for seamless service.
• Visit the management suite to interact with building team.

Skills

Customer service

Personalized service

Professionalism

Team leadership

Policy compliance

Job description

We are currently hiring for a professional Day Concierge to work on a prestigious residential scheme based in SE1. The role of the Residential Day Concierge is to ensure the highest level of customer care and service is provided to all residents and internal employees during the Concierge Desk & Lobby operational hours, in line with the agreed service levels and procedures.

Hours: Pitmun Rota - 12 hour shifts - (work 2, off 2, work 3, off 2, work 2, off 3), with shifts beginning at 7am and ending at 7pm

Please note that the role will also include Night Shifts from time to time, when required, to cover for the annual leave internally. Candidates MUST be able to work night shifts occasionally.

Salary: £31,000 - £32,000 per annum DOE

Duties:

• To provide a warm, courteous and prompt welcome on arrival for all residents and visitors to the Concierge Desk & Lobby.
• To anticipate any resident needs, follow up and ensure that the resident expectations are met and where possible exceeded.
• Looking after all the resident needs whether it's providing refreshments, clearing tables, organizing movie screening, printing etc.
• Personalized bespoke service is maintained for every individual resident knowing their preferences and specific needs.
• Attention to detail on all aspects of the job, whether it's resident service or maintaining and managing the building to the required immaculate level.
• To ensure that accurate log is maintained for residents and any of their visitors.
• Manage, motivate and develop individuals within the Concierge team to enable them to meet current and future team and Resident needs.
• Actively and positively engage with residents, colleagues, visitors, residents and our service providers to ensure a seamless service experience can be created.
• Anticipate resident needs and follow up to ensure that their expectations are met and where possible exceeded.
• Ensure to visit the main management suite often to ensure face to face interaction with the management and the rest of the building team.

Qualifications:

• A minimum of one years' previous experience working in a customer service environment, ideally within Residential or Luxury Hotels.

Skills / Experience:

• High level customer service ambassador.
• Able to understand, anticipate and deliver outstanding personalized service.
• Able to demonstrate a professional and organized approach to the role.
• Able to handle, complete and execute different levels of requests.
• Great team player and can take ownership and responsibility.
• Previously worked to policy and procedures.
• Logical thinker, able to spot errors and resolve issues.