Luxury Night Concierge & Luggage Host

Park Grand Hotels; Greater London; On-site; GBP 21,000 - 30,000; Full time

Benefits offered by this job

Competitive salary

Job summary

Montcalm Collection in London seeks a Night Porter to work with the Concierge and Front Office Team, delivering the luxury experience throughout the guest journey from arrival to post-stay follow-up. You will be the first point of contact, ensuring seamless, personalised service that upholds the brand’s standards of belonging, wellbeing and sustainability.

The role requires meticulous attention to detail, exceptional guest service, punctuality and flexibility to cover shifts, including evenings

Qualifications

• Minimum of 1 year of experience in a similar role.
• Excellent communication and interpersonal skills.
• High attention to detail and commitment to luxury service.

Responsibilities

• Greet guests warmly upon arrival and assist with luggage.
• Escort guests to their rooms and explain hotel amenities.
• Handle luggage with care and ensure prompt delivery to rooms.
• Coordinate with housekeeping and front desk for smooth arrivals and departures.
• Provide guests with local information and personalised recommendations.
• Respond to guest inquiries promptly and professionally.
• Report guest preferences or issues to the Head Concierge or relevant department.
• Uphold service standards and professionalism in all interactions.
• Answer and manage calls and emails efficiently.
• Maintain a clean, presentable lobby and luggage storage areas.

Skills

Guest Satisfaction

Guest Experience Quality

Attitude And Motivation

Time Keeping And Attendance

Appearance

Personal & Professional Development

Communication

Integrity

Interpersonal Skills and Teamwork

Motivating and Influencing Others

Orientation Towards Solutions

Adaptability

Decision Making

Time And Task Management

Adherence To Policies & Procedures

Adherence To Employee Handbook

Job description

Montcalm Collection in London seeks a Night Porter to work with the Concierge and Front Office Team, delivering the luxury experience throughout the guest journey from arrival to post-stay follow-up. You will be the first point of contact, ensuring seamless, personalised service that upholds the brand’s standards of belonging, wellbeing and sustainability.

The role requires meticulous attention to detail, exceptional guest service, punctuality and flexibility to cover shifts, including evenings