Luxury Night Concierge & Luggage Host

Park Grand Hotels

Greater London

On-site

GBP 21,000 - 30,000

Full time

14 days+
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Benefits offered by this job

Competitive salary

Job summary

Montcalm Collection in London seeks a Night Porter to work with the Concierge and Front Office Team, delivering the luxury experience throughout the guest journey from arrival to post-stay follow-up. You will be the first point of contact, ensuring seamless, personalised service that upholds the brand’s standards of belonging, wellbeing and sustainability.

The role requires meticulous attention to detail, exceptional guest service, punctuality and flexibility to cover shifts, including evenings

Qualifications

  • Minimum of 1 year of experience in a similar role.
  • Excellent communication and interpersonal skills.
  • High attention to detail and commitment to luxury service.

Responsibilities

  • Greet guests warmly upon arrival and assist with luggage.
  • Escort guests to their rooms and explain hotel amenities.
  • Handle luggage with care and ensure prompt delivery to rooms.
  • Coordinate with housekeeping and front desk for smooth arrivals and departures.
  • Provide guests with local information and personalised recommendations.
  • Respond to guest inquiries promptly and professionally.
  • Report guest preferences or issues to the Head Concierge or relevant department.
  • Uphold service standards and professionalism in all interactions.
  • Answer and manage calls and emails efficiently.
  • Maintain a clean, presentable lobby and luggage storage areas.

Skills

Guest Satisfaction
Guest Experience Quality
Attitude And Motivation
Time Keeping And Attendance
Appearance
Personal & Professional Development
Communication
Integrity
Interpersonal Skills and Teamwork
Motivating and Influencing Others
Orientation Towards Solutions
Adaptability
Decision Making
Time And Task Management
Adherence To Policies & Procedures
Adherence To Employee Handbook

Job description

Montcalm Collection in London seeks a Night Porter to work with the Concierge and Front Office Team, delivering the luxury experience throughout the guest journey from arrival to post-stay follow-up. You will be the first point of contact, ensuring seamless, personalised service that upholds the brand’s standards of belonging, wellbeing and sustainability.

The role requires meticulous attention to detail, exceptional guest service, punctuality and flexibility to cover shifts, including evenings

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